Please Note: Applicants must be based in Las Vegas, Nevada for occasional on-site duties.
Steel Wool Studios is looking for an IT Specialist to keep our computer systems and network secure and current, and to support our internal users. Security, stability and ease of use is the main focus for our IT Specialist.
You will design, and guide the implementation of our computing systems from purchasing through their decommission. The successful candidate will have deep knowledge of industry best practices, a strong interest in researching new technologies and processes, and is a proven professional with strong people skills.
The knowledge to build, upgrade or repair high end desktop computers is a large plus.
Steel Wool Studios is a diverse, remote based game studio. We are highly invested in having a respectful, kind and energetic team. We value and encourage integrity and collaborative communication in all of our employees.
Salary is $75K-$90K depending on experience to start.

REQUIREMENTS

• Proven working experience as an IT Specialist or relevant experience (video game industry preferred but not required)
• 5 or more years of experience in IT and IT management
• Excellent knowledge of technical management of computer hardware/software systems
• Expertise in data center management
• Hands-on experience with network installation and administration
• Superb communication skills, both written and verbal
• Solid understanding of troubleshooting and problem analysis procedures
• Occasional off-hours and weekend availability during critical development periods
• Can build a computer from components a plus
• Experience developing internal training of best practices
• Exceptional customer service and support skills when interacting with leadership and staff
• Likes video games

PREFERRED QUALIFICATIONS

• BS in Computer Science, MIS or similar field
• Experience with Perforce and Unreal Engine
• Extensive knowledge of current productivity, collaboration, and software development products
• Experience with IT SSO systems (such as Okta)
• Experience with fleet bulk purchasing methodologies
• Experience with Cloud Services (Linode, AWS, Jumpcloud, Azure or similar services)
• A passion for working in the video game industry or very self delusional but effective nonetheless
• Confluence/Wiki experience

• Plan, organize, control, and evaluate IT operations and security within the company
• Manage IT and computer systems at all levels of our operations
• Lead the evaluation, implementation, and support of technology within the business
• Ensure security of data, network access and help create security policies
• Audit current software and hardware systems, then research, recommend, and drive improvements
• Help team members increase their understanding and use of technologies
• Evangelize good user behaviors, not just “what”, but “why”
• Manage software licensing, delegating shared access where appropriate
• Identify business challenges and develop technical solutions through automation and improving engineering practices
• Occasional travel to remote company functions such as conventions
• Stay abreast of the latest developments in IT technology and recommend key adoptions