REQUIRED QUALIFICATIONS

• Must have the ability to obtain a government clearance
• At least 3 months of IT experience
• Entry level knowledge of Microsoft 365 administration.
• Knowledge of server OS concepts: Active Directory account creation and maintenance, OU and Security Group management, Group Policy configuration, DNS records management, file/folder/share permissions.
• Knowledge of security best practices
• Excellent communication skills to include patience, tenacity and follow-through in tracking, troubleshooting and bringing to resolution internal customer support requests Ability to explain computer concepts/procedures/policies to non-technical internal customers; collaborate and coordinate with members of other teams to track, isolate and resolve technical issues.
• Strong task management skills, including the ability to prioritize, triage, resolve and escalate in an efficient and effective manner.
• Ability to lift 50lbs. on an infrequent basis
  Overview:
  We are seeking an IT Specialist to join our HQ team at TekSynap. This IT Specialist is responsible for assisting in maintaining the continuity of IT and HQ services for all TekSynap by providing the support, intelligence, attention to detail, and customer service to achieve timely resolutions to requests, incidents, problems, changes, and releases.
  TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
  We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
  Visit us at www.TekSynap.com.
  Apply now to explore jobs with us!
  The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.
  By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond “STOP”.
  As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.
  Additional Job Information:

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

RESPONSIBILITIES

• Act as the first point of contact for all inquiries to the HQ helpdesk.
• Managing the front line for inbound support requests to receive, triage and facilitate resolution for internal customers. Elevates when necessary.
• Maintain an operational knowledge of the latest Microsoft 365 features and applications.
• Maintaining an operational knowledge of the latest Windows 10 features, best practices.
• Collaborating with the Graphics/Marketing department on technical aspects of their marketing initiatives.
• Collaborating with (getting help from or providing help to) subject matter experts on the IT team.
• Assisting with development and documentation of new and existing policies, procedures and processes for systems and workflows, track issues via ticketing system.
• Maintain inventory database, including making corrections and entering data when necessary.
• Assisting in coordinating communication between the HQ Services team and other departments.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Reston, VA
• Type of environment: Office setting
• Noise level: Medium – Loud
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 25