IT Specialist at The King's Academy

Sunnyvale, California, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

50.47

Posted On

21 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Help Desk, Troubleshooting, End-User Support, Cabling, Hardware Monitoring, Software Monitoring, System Performance Monitoring, Network Infrastructure Support, Wireless Infrastructure Support, Mobile Device Management, Server Operating Systems, Client Operating Systems, IT Documentation, Staff Training, Student Training

Industry

Primary and Secondary Education

Description

Description Job Title: IT Specialist Job Status: Full-Time, 12 months Exempt Status: Non-Exempt Department: Information Technology Reports to: Director of Information Technology Job Summary TKA is a Christ-centered school grounded in a Biblical worldview, and we are looking for an IT Specialist who is a follower of Jesus Christ and is dedicated to the school’s Christ-centered mission. The primary responsibility of this position is to serve as a point of contact to provide technical support for all IT related matters. The position also provides support and administration of all IT networks and systems. Requirements Essential Job Functions Regular Activities Mentor a group of students by meeting daily as part of the school’s home group program Respond to help desk requests in a timely manner Troubleshoot reported problems Provide end-user technical support and desk-side assistance. Communicate professionally and ensure end-user satisfaction Maintain existing and run new Ethernet/Fiber cabling Monitor hardware, software, & system performance metrics Respond to alarms in a timely manner Provide support to students and parents as needed Install, maintain, and troubleshoot: Network infrastructure (servers, switches, access points, etc) Wireless infrastructure and Mobile Device Management system Server and client operating systems Create, update, and maintain IT documentation including, but not limited to, network infrastructure and IT processes Provide individual hands on training to staff and students as needed Department specific training Qualifications Education and Experience Bachelor’s degree (in a computer-related field) 3+ years experience as an IT Specialist, preferably in a school setting Industry standard certifications (e.g. Cisco, Microsoft, ITIL, Google, etc.) Specialized Knowledge Database systems: ability to maintain and troubleshoot the school’s Student Information System and LMS Scripting and programming languages DNS, DHCP, Active Directory, Identity and Access Management (IAM) systems Single-Sign-On (SSO) and Multi-Factor Authentications (MFA) systems Application support Client/Server operating systems (e.g. Mac, Windows, Linux) Google Workspace Skills and Abilities Strong leadership qualities and mentoring skills Excellent skills in communicating both orally and in written form Able to work both independently and in a team setting Ability to lead by example Proficient with Microsoft Office and Google Suite Ability to learn new computer software systems Committed to continuous learning and improving by acquiring industry standard certifications and keeping up with new technology Security-conscious and detail oriented Core Characteristics Commitment to loving and serving Jesus Christ and supporting the school’s mission Ability to work under pressure and in a fast-paced environment Positive, flexible, resourceful, and solution-oriented Able to understand, love, and relate to students Must be active in or pursuing community in a local Christian body of believers Must have compatible theology in line with TKA's Statement of Faith and Lifestyle Agreement Working Conditions & Physical Requirements Required to use the computer throughout the day Work will be performed from the campus Will move throughout the campus during the day May occasionally have to lift up to 30 pounds Work is generally performed, year-round, Monday-Friday (7:00am-3:30pm or 7:30am-4:00pm) This position will occasionally require you to work nights, weekends, and overnights (for trips/events). As much advance notice as possible will be provided. Salary & Benefits TKA offers a comprehensive benefits package that includes medical, dental, and vision insurance. Additionally, TKA has an HSA and FSA plan, Employee Assistance Program, 403(B) base with matching contributions, basic life insurance, paid time off, and paid professional development. Pay Grid: IT Services I/II Pay Grid Range: $36.71-$50.47 per hour Salary is based on a preset pay grid and determined by education and experience; most candidates enter in the lower to middle range. Please Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time; therefore, this job description is subject to change.

Responsibilities

The primary responsibility is serving as the main point of contact for all IT-related matters, providing technical support, and administering IT networks and systems. Essential functions include responding to help desk requests, troubleshooting problems, and maintaining/installing network infrastructure components.