IT Specialist at Turquoise Health

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Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

115000.0

Posted On

10 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Support, Troubleshooting, Documentation, Policy Management, Planning, Innovation, IT Operations, Asset Management, Deployment, Automation, AV Management, Device Management, SaaS Tools, Identity Management, Communication Skills, Collaboration

Industry

Software Development

Description

This is a fully remote role within the United States. We’re looking for a proactive and detail-oriented IT Specialist to join our growing team. You’ll be the go-to expert for all things IT at Turquoise Health, ensuring that our employees have a predictable, seamless, and productive tech environment. From resolving everyday operational issues to driving future-state innovation and automation, you’ll play a pivotal role in supporting and scaling our internal technology ecosystem. We encourage everyone to apply for all open roles. Building a truly diverse team is a challenge that we do not shy away from. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, diverse team, we are stronger and better equipped to change the future of healthcare for all. Responsibilities User Support & Troubleshooting Provide responsive support for hardware/software issues (laptops, peripherals, video conferencing, etc.) Manage laptop maintenance and coordinate repairs or replacements as needed Handle password resets and account unlocks across multiple platforms Deliver internal tool training and onboarding materials to ensure team productivity Documentation & Policy Management Draft, update, and maintain IT policies and how-to documentation Collaborate with People Team, Information Security, and leadership to align on compliance and clarity Maintain a central knowledge base of internal IT practices and processes Planning & Innovation Contribute to IT roadmapping and long-term technology strategy Research emerging tools and technologies that could improve efficiency or reduce costs Collaborate with cross-functional leaders on IT-related needs and improvements Experience in an environment with a change management program IT Operations & Asset Management Manage the company’s IT asset inventory (laptops, peripherals, etc.) Ensure device and operating system compliance across the org Oversee software license usage, procurement, and renewals Deployment & Automation Lead software deployments across the company in collaboration with the People Team and Information Security Develop and maintain zero-touch deployment workflows and automation Build scalable provisioning systems to manage access control and user lifecycle Event AV Management Coordinate shipping, setup, and troubleshooting of IT Equipment for in-person company offsites and summits Manage AV tools and systems (ie. microphones, projectors, video conferencing, etc.) to ensure seamless hybrid experiences Provide on-site or remote support during live events to resolve technical issues quickly Partner with the People Team to anticipate technology needs and create playbooks for recurring events Qualifications 1 – 3+ years in an IT Support, Systems Admin, or People/service-related role Strong troubleshooting skills across Mac/Windows operating systems and SaaS tools Experience with device management and automation tools (e.g., Apple Business Manager, Jamf, Kandji) Knowledge of identity and access management, SSO, and endpoint compliance Strong written communication skills; ability to create clear, user-friendly documentation Comfort with cross-functional collaboration and training non-technical audiences Bonus: Experience with scripting or workflow automation tools (e.g., Rippling Workflows, Zapier) Bachelor’s degree OR equivalent experience/knowledge. We are happy to work with strong candidates with non-traditional educational backgrounds Salary The salary range for this full-time position is $100,000 - $115,000. Our salary ranges are determined by role and level and reflect the minimum and maximum salary across all US locations (they are location agnostic). Within the range, individual pay is determined by factors including job-related skills, experience, and relevant education or training. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization. Please note that the salary range does not reflect total compensation, which includes base salary, benefits, and company stock options. About Turquoise Health At Turquoise, we're making healthcare pricing simpler, more transparent, and lower cost for everyone. Have you or a family member ever gotten an MRI, a lab, or even a straightforward surgery without knowing the cost in advance? That's bonkers, right? We're working to fix that. We're a Series B startup backed by top VCs a16z, Box Group, Bessemer Venture Partners, Tiger Global, Adams Street, and Yosemite. Most importantly, we're an accomplished group of folks (moonlighting as authors, bass players, improv instructors, chefs, linguists, and trivia buffs) with a passion for improving healthcare. We're eager to find ambitious and well-rounded teammates to join us on this mission. Job Location Turquoise Health is a fully remote company based in the US. We work with team members and contractors in the US and around the world, but we operate on US business hours and work with clients entirely based in the US. For this role, we are seeking US-based candidates. Disability Accommodation Email Turquoise Health is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact recruiting@turquoise.health

Responsibilities

The IT Specialist will provide user support and troubleshooting for hardware and software issues, manage IT asset inventory, and lead software deployments. They will also contribute to IT roadmapping and maintain documentation and policies.