Details
Open Date 08/22/2025
Requisition Number PRN42921B
Job Title IT Specialist
Working Title IT Specialist
Job Grade E
FLSA Code Computer Employee
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day

WORK SCHEDULE SUMMARY

VP Area Academic Affairs
Department 00070 - College of Fine Arts-Dean
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $39,300 to $56,000
Close Date 11/22/2025

JOB SUMMARY

CSIS (Computer Support & Information Systems) is the IT group responsible for managing all College of Fine Arts IT resources, consisting of 8+ diverse departments and auxiliary units. The IT Specialist will be called upon to work as an integral part of the CSIS team in order to provide best in class wholistic IT services throughout a dynamic arts-based enterprise. The individual will be expected to act as a professional and courteous tier-1/tier-2 helpdesk support resource and customer champion for all College of Fine Arts customers (faculty, staff, &students).

CFA

computing assets

• Generate outstanding internal and external support documentation, tutorials, guides, and trouble tickets.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead

MINIMUM QUALIFICATIONS

Requires a bachelor’s degree or equivalency or equivalency (one year of education can be substituted for two years of related work experience) and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within areas of specialty.

• Provide first-level contact and problem resolution for incoming phone calls, emails, and walk-in support requests.
• Troubleshoot and support a diverse set of software, ranging from email and office suites to advanced audio/video, multimedia, imaging, and production tools across the enterprise.
• Efficiently diagnose and resolve software, hardware, and network connectivity issues for laptops, desktops, tablets, phones, etc.
• Provide accurate and timely ticketing of support cases and resolutions.
• Act as a liaison between customers,