IT Supervisor - (Half Moon Cay - Bahamas) at Carnival Corporation

Las Bahamas, Buenos Aires, Argentina -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Systems Administration, Network Management, User Support, Computer Hardware, Software Systems, CCTV, Troubleshooting, Network Security, Operating Systems, Communication Skills, Customer Service, Problem Solving, Microsoft Office Suite, Planning, Coordination, Critical Thinking

Industry

Travel Arrangements

Description

The IT Technical Supervisor is responsible for overseeing all IT services. This role includes installing, configuring, maintaining, and troubleshooting CCTV, computer hardware, and software systems at one or more Carnival Corporation owned and operated global destination. The supervisor provides technical support to users by diagnosing and resolving issues related to networks, applications, and devices, ensuring the smooth operation of computer systems and addressing any technical problems that may arise. ESSENTIAL DUTIES & RESPONSIBILITIES: Systems & Hardware Maintenance Repair, install, and maintain computers, laptops, and audio/visual equipment Monitor computer hardware (HDD, laptops, printers, etc.) to ensure optimal performance Install and manage workstations with computers and peripheral devices such as routers and printers Schedule and perform upgrades and maintenance without interrupting operations Keep records and logs of repairs, fixes, and maintenance schedules Security & Network Operations Repair, install, and maintain security systems including CCTV cameras Build and maintain local networks to optimize performance Oversee security and privacy of networks and computer systems Report network interruptions and server outages Develop and maintain preventive measures to minimize internet-related interruptions User Support & Training Assist employees with technology-related issues Detect, diagnose, and troubleshoot hardware and software problems Support users on operating new software and computer equipment Monitor and respond to support requests, documenting all processes Oversee and train IT Technicians in day-to-day operations Administration & Operations Maintain inventory of department supplies and monitor par levels for reordering Troubleshoot system errors and failures Install and configure appropriate software and functions according to specifications Be on call for property-wide maintenance needs Assist with any other duties assigned by management SKILLS SPECIFICS: Proven experience in IT systems administration, network management, and user support Strong knowledge of computer hardware, software, and operating systems Familiarity with security systems (including CCTV) and network security best practices Excellent troubleshooting, problem-solving, and communication skills Ability to train, supervise, and support IT staff in daily operations Advanced knowledge in commonly used Windows operating systems Effective verbal and written communication skills Excellent customer service skills Exemplary problem-solving skills Experience with networking protocols EDUCATION & QUALIFICATIONS: Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred) ; equivalent experience is required; additional education in Hospitality or a related field is a plus Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Solutions Expert (MCSE) are an asset At least 5 years of work experience in an IT related field LANGUAGE REQUIREMENTS: Effective verbal and written communication skills PHYSICAL REQUIREMENTS: Must be physically fit. Ability to lift up to 50 lbs. Ability to work in an outdoor environment as needed. May need to stand for long periods of time. OTHER REQUIREMENTS: Proficiency in Microsoft Office Suite and familiarity with data entry and reporting tools. Detail orientated with a proactive approach to problem solving. Ability to multi-task and think critically Problem-solving and decision-making abilities Strong planning and coordination skills, especially in handling multiple priorities under tight deadlines. May be requested to work a shift schedule while at any of the destinations. #HMC #LI-onsite #LI-AD1 About Us Carnival Corporation & plc is the largest global cruise company and among the largest leisure travel companies in the world. Our eight leading cruise brands are Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America; P&O Cruises and Cunard in the United Kingdom; AIDA Cruises in Germany; and Costa Cruises in Southern Europe. Our portfolio of exclusive Caribbean destinations includes: • Celebration Key – The Bahamas • RelaxAway, Half Moon Cay – The Bahamas • Princess Cays – The Bahamas • Isla Tropical – Honduras • Amber Cove – Dominican Republic • Grand Turk – Turks & Caicos • Puerta Maya - Mexico

Responsibilities

The IT Technical Supervisor oversees all IT services, including installing, configuring, maintaining, and troubleshooting CCTV, computer hardware, and software systems at a global destination. This role also involves providing technical support to users, diagnosing network and application issues, and overseeing IT Technicians.