Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.
Please note: Authorization to work in the United States is a precondition to employment in this position. Eversource will not sponsor candidates for work visas for this position.
The Information Technology (IT) Supervisor of Metering Technology is a key leadership role responsible for managing the support, development, and implementation of metering and Advanced Metering Infrastructure (AMI) applications. This individual will lead a production support team, overseeing the day-to-day operations of our metering technology landscape to ensure the delivery of stable, secure, and high-performing solutions that enable efficient business operations and exceptional customer service. The Supervisor will be accountable for maintaining system reliability, coordinating with internal and external stakeholders, and driving continuous improvement across the metering application portfolio.
This role requires a dynamic blend of strategic leadership, technical expertise, and cross-functional collaboration. The IT Supervisor will be responsible for managing application enhancements, coordinating system upgrades, and leading project implementations across the metering technology portfolio. Projects may follow either Agile or Waterfall methodologies, depending on scope and business needs, and will require close coordination with internal teams, external vendors, and business stakeholders. The Supervisor will also play a key role in planning and prioritizing initiatives, ensuring that technology solutions align with business objectives and deliver measurable value. In addition to overseeing technical execution, this individual will foster strong relationships across departments, promote transparency in communication, and champion a culture of accountability, innovation, and continuous improvement.

TECHNICAL KNOWLEDGE/SKILL/EDUCATION/LICENSES/CERTIFICATIONS:

Education:

• Bachelor’s degree from an accredited four-year college or university with a focus in computer science, computer information systems or equivalent work experience.
• Expertise in managing production support for mission-critical systems with a focus on operational stability and incident resolution.
• Familiarity with metering systems, AMI technologies, and utility industry applications.
• Experience managing outsourced IT services and cloud/hosted vendor relationships, including SLA tracking and compliance.

Experience:

• 8-10 years of experience in Information Technology.
• Proven experience leading teams and overseeing day-to-day operations of enterprise applications.
• Proven experience leading and coaching support teams, including performance management and vendor oversight.
• Expertise in managing production support for mission-critical systems with a focus on operational stability and incident resolution.
• Familiarity with metering systems, AMI technologies, and utility industry applications.
• Experience managing outsourced IT services and cloud/hosted vendor relationships, including SLA tracking and compliance.

• Lead the day-to-day operations of the metering application support team, ensuring consistent and high-quality service delivery.
• Coordinate application maintenance, production support, and release management activities across the metering and Advanced Metering Infrastructure (AMI) portfolio.
• Monitor system performance and reliability, ensuring alignment with internal standards and service level agreements (SLAs).
• Manage relationships with cloud-hosted and managed service providers, ensuring contractual obligations and SLAs are met.
• Collaborate with business stakeholders to understand operational needs and ensure timely resolution of issues.
• Support the successful implementation of capital projects and facilitate smooth transitions to steady-state support.
• Contribute to the development of application roadmaps focused on resiliency, scalability, and long-term business value.
• Assist in managing budgets for maintenance, services, and projects in partnership with the Product Line Manager.
• Evaluate root cause solutions to reduce technical debt and improve system stability.
• Support contract development, vendor negotiations, and ongoing vendor management activities.
• Promote a culture of accountability, customer-centric service, and continuous improvement across the team.