IT Supervisor - Oriole Park at Camden Yards & M&T Bank Stadium - Baltimore, at Compass Group

Baltimore, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

24.0

Posted On

26 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Point-of-sale (POS) support, System health checks, Technical troubleshooting, Hardware maintenance, Vendor coordination, Infrastructure monitoring, IT support, Equipment deployment, Compliance monitoring, PrinterLogic, Zscaler, LevyDish, Canopy, CRI, Mashgin, Shift4

Industry

Food and Beverage Services

Description

Position Title: IT Supervisor - Oriole Park at Camden Yards & M&T Bank Stadium - Baltimore, MD Pay Range: $24.00 We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1528609. The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today! Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app. From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country. For more information on what we are about as a company, check us out by following the link below: http://www.levyrestaurants.com/who-we-are/ Job Summary The IT Supervisor is responsible for assisting and overseeing daily business operations to ensure performance, maintenance, optimization, and cost-effectiveness. This role assists cross-property teams, drives POS improvements, and ensures operational efficiency across locations. Key Responsibilities Conduct daily point-of-sale (POS) equipment inspections and system health checks to ensure all devices meet established operational standards. Coordinate regularly with POS vendors and partners via email, web portals, and phone to address technical issues and system updates. Collaborate with on-site departments to ensure IT-related needs are identified, supported, and resolved in a timely manner. Communicate procedural and protocol updates to management, ensuring clarity and alignment with operational objectives. Ensure adherence to all regulatory and safety compliance standards. Monitor systems and infrastructure to maintain company and facility compliance requirements. Uphold organizational technology standards by maintaining and supporting equipment performance and reliability. Duties/Goals (Extended) Game Day Support Pre-Game Walks Final Handheld Deployment Day of Game Calls and events Knowledge of CRI, Mashgin, and Shift4 Support (Venue + Enterprise) After-Game Offline Sales and Handheld Returns On-Season Dark Day Support Handheld Charging and Pre-Game Deployment Continual walks confirming Operational Status RMA Ticket Building Replacing Damaged Equipment Back Office Support (On-Season + Off-Season) Knowledge of Basic Computer Software with Levy (PrinterLogic, Zscaler, LevyDish, Canopy) On-the-clock support during shift with users Knowledge with LevyHelpDesk Knowledge of setting up Monitors, Docking Stations, and Switches Off-Season Dark Days When Needed: Cleaning and Organization of IT Rooms Knowledge of new projects and objectives Fixing and Identifying issues from prior season Consistent awareness of users and their IT support Apply to Levy today! Levy is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Associates of Levy are offered many fantastic benefits. Instapay (early access to your wages) and high interest savings both through the EVEN app Associate Shopping Program Health and Wellness Program Discount Marketplace Employee Assistance Program For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf

Responsibilities

The IT Supervisor oversees daily business operations to ensure POS system performance, maintenance, and optimization across stadium venues. This role involves coordinating with vendors, supporting on-site departments, and ensuring all IT infrastructure meets operational and safety standards.