ABOUT US

At Serco, we unite the right people, technology, and partners to solve some of the world’s most pressing and complex challenges. From defence and space to healthcare, justice, transport and beyond, our UK operations deliver critical services across government sectors—driven by expertise in service design, programme management, engineering, and more.

KEY ACCOUNTABILITIES

• Own and manage strategic IT supplier relationships, ensuring delivery against contractual obligations and alignment with business objectives.
• Work with Procurement and Legal to monitor, analyse, and enhance commercial agreements, driving value and mitigating risk.
• Lead supplier selection, onboarding, and transition activities, ensuring smooth integration into the IT supply chain.
• Collaborate with internal IT teams to fully leverage contracts and optimise supplier performance across services and products.
• Drive continuous improvement and innovation through supplier engagement, including chairing forums and supporting business case development.
• Manage high-value, multi-regional supplier agreements and renewals, ensuring commercial effectiveness and scalability.
• Proactively address performance issues and conflicts, acting as a mediator to maintain productive and effective supplier relationships.

SKILLS & EXPERIENCE

• Proven expertise in IT Supplier and Category Management, with strong procurement and contract negotiation skills across complex, high-value agreements.
• Deep understanding of IT operations within an ITIL framework and the wider IT technical landscape.
• Demonstrated ability to design, implement, and lead supplier management frameworks, including onboarding, performance reviews, and continuous improvement initiatives.
• Skilled in conducting due diligence, risk assessments, RFx processes, and contract lifecycle management to drive commercial value and mitigate risk.
• Strong analytical mindset with the ability to generate insights from supplier performance and financial data to inform decision-making.
• Confident stakeholder manager and effective communicator, capable of influencing at all levels, mediating conflicts, and leading cross-functional initiatives.
• Committed team player with a high moral compass, known for professionalism, coaching others, and championing Serco’s values in all interactions.

As a Supplier Relationship Manager, you’ll take ownership of key IT vendor relationships, ensuring they meet both business needs and contractual commitments. Working closely with Heads of Product, Standard Service, and Operational teams, you’ll help drive performance, identify commercial opportunities, and enhance service delivery. This role is pivotal in optimising supplier value, improving operational efficiency, and strengthening Serco’s competitive and commercial position.