IT Support Administrator CDD H/F | Embla Medical at Össur

Rennes, Brittany, France -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Customer Service, Troubleshooting, Technical Issues, User Training, Documentation, User Accounts, Communication, Organization, IT Administration

Industry

Medical Equipment Manufacturing

Description

Are you a Level 1 IT Support Administrator who wants to join our Global Support Platform in Rennes to guarantee assistance in the EMEA Region and also in proximity to local companies ? As the first point of contact for users, you will play a key role in supporting our internal customers. Your primary mission will be to ensure that all requests and incidents are handled promptly, efficiently, and with a strong focus on customer service. Your role In this role, you will be the only Level 1 IT support at Rennes for a fixed-term contract and the main point of contact for user support, handling requests via our portal, phone, and email. You will troubleshoot common technical issues, escalate complex cases when needed, and ensure proper tracking of all incidents in our management system. In addition to day-to-day support, you will help improve support processes, maintain service documentation, manage user accounts and permissions, and occasionally deliver user training. Your goal will be to deliver high-quality service and ensure a smooth, positive user experience. Who you are You hold a degree in Computer Science and some experience in IT support, ideally on a service desk or help desk. You also have a basic understanding of IT administration, including user accounts, system setup, and software installation. You have good communication skills, are customer-focused, organized, and able to work with different stakeholders. Fluency in French is required, and you should be able to work in English (at least B1 level). Previous experience in a similar role is a plus. What we can offer ? You will benefit from meal vouchers worth €8 for each full working day, with 50% of the cost covered by the employer. The position is based on a 38-hour work week and includes 17 RTT days. Recruitment Process The recruitment process consists of three steps: an initial interview with the recruitment specialist, a second interview with the HR representative and lead manager, and a final interview with the department head to confirm your fit for the role. Etes vous passionné(e) par le support informatique et souhaitez intégrer une équipe internationale dynamique ? Rejoignez notre Plateforme de Support Global à Rennes pour un CDD de remplacement, où vous contribuerez à garantir une assistance efficace à nos utilisateurs pour la région EMEA, tout en étant au plus proche de nos équipes locales. Votre mission En tant que premier point de contact pour les utilisateurs, vous jouerez un rôle central dans le bon fonctionnement de notre support informatique et offrirez un service fiable, réactif et centré sur la satisfaction de l’utilisateur. Seul(e) représentant(e) du support IT de niveau 1 sur le site de Rennes, vous répondrez aux demandes et incidents via notre portail dédié, par téléphone et par e-mail, de diagnostiquer et résoudrez les problèmes techniques courants, vous escaladerez les cas plus complexes au niveau supérieur si nécessaire, vous assurerez le suivi rigoureux des tickets dans notre système de gestion, vous contribuerez à l’amélioration continue des processus, mettrez à jour la documentation technique, gérerez les comptes utilisateurs et leurs droits d’accès, participerez ponctuellement à la formation des utilisateurs. Profil recherché Diplômé(e) en informatique (bac +2 minimum), vous disposez d’une première expérience en support technique, idéalement en helpdesk ou service desk. Vous possédez des connaissances de base en administration IT (gestion de comptes, configuration de postes, installation de logiciels...). Rigoureux(se), organisé(e) et orienté(e) client, vous savez communiquer efficacement avec des interlocuteurs variés. Vous parlez couramment français et avez un niveau d’anglais minimum B1. Une expérience similaire dans un contexte d’assistance informatique est un atout. Ce que nous offrons Tickets restaurant d’une valeur de 8 € par jour travaillé, pris en charge à 50 % par l’entreprise. Semaine de travail de 38 heures avec 17 jours de RTT par an. Processus de recrutement Le processus de recrutement se déroule en trois étapes : un premier entretien avec le.la spécialiste du recrutement, un deuxième entretien avec le.la représentant RH et le.la lead manager, et un dernier entretien avec le.la manager le responsable du service pour confirmer votre adéquation au poste. Embla Medical is committed to sustainable business practices and renowned for positively impacting people‘s health and well-being Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job. Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world). Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any employee of Embla Medical, including supervisors and co-workers. Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website. Embla Medical is a leading global provider of innovative mobility solutions that help people live a Life Without Limitations®. At Embla Medical, we are dedicated to improving people’s mobility. We do this with compassion and innovation, from how we design our award-winning mobility solutions to how we operate our network of patient care clinics. Embla Medical is home to Össur, a leading global provider of prosthetics and bracing and supports solutions; FIOR & GENTZ, an innovative developer of neuro orthotics; and College Park, creators of custom-built prosthetic solutions. Embla Medical also provides patients with world-class care through a global network of Orthotic and Prosthetic (O&P) facilities, operating under various brand names, including ForMotion. Our People The way we work is unique. We empower our colleagues worldwide and encourage close collaboration, allowing us to develop the best products and maintain the highest possible standards of care. Our values – honesty, frugality and courage – are the glue that binds us together and form the foundation of our company culture. Joining Embla Medical is not just about doing your job, it’s more than that. The patients we care for depend on us to help them get back their freedom and livelihood. That is what drives us all to go to work, each day. If you are interested in joining our global team of talented individuals, please submit your information and resume for review. If you experience any technical issues, please contact: workdaysupport@ossur.com

Responsibilities

As a Level 1 IT Support Administrator, you will be the first point of contact for users, handling requests and incidents efficiently. Your role includes troubleshooting technical issues, escalating complex cases, and improving support processes.