IT Support Administrator at Fly Alliance Charter LLC

Ocoee, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, macOS, Windows, Help Desk, Inventory Management, System Security, Network Architecture, Cybersecurity, Identity Management, Cloud Infrastructure, Mobile Device Management, Documentation, Automation, Scripting, Compliance, System Performance

Industry

Airlines and Aviation

Description

Description Company Description: Fly Alliance is a Part 135 and Part 145 industry-leading private aviation group specializing in private jet charter, jet card memberships, aircraft sales, management, parts, and MRO. Dedicated to providing unparalleled luxury, safety, and efficiency in air travel, the company operates over 30 aircraft, six offices nationwide, and supports a global operation with more than 200 employees. Role Objective: The IT Administrator is responsible for overseeing and maintaining the company’s IT systems and infrastructure to ensure secure, reliable, and efficient operations. This role provides technical support to employees, manages hardware and software assets, supports system upgrades, and proactively identifies technology improvements that enhance business operations and productivity. Essential Job Responsibilities: Maintain and support core IT operations, including macOS and Windows operating systems, laptops, desktops, mobile devices, software applications, printers, and office hardware Administer and respond to requests through the IT Help Desk Configure, deploy, and maintain new computer equipment for all departments Tag, track, and manage inventory of company-issued devices Monitor and maintain system security, backups, and data integrity Coordinate with telecommunications providers Maintain conference room and audiovisual technology Travel to satellite offices as needed Research and recommend emerging technologies Assist with network architecture planning, monitoring, and optimization (LAN/WAN, VPN, firewalls) Support Cybersecurity initiatives including endpoint protection, vulnerability management, and access controls Assist in identity and access management (IAM), including user provisioning, MFA, and role-based access Participate in disaster recovery planning, business continuity testing, and incident response Support cloud-based infrastructure and Saas administration (Microsoft 365, Google Workspace, backups, devise management) Assist with mobile device management (MDM) policies and enforcement Create and maintain IT documentation, SOPs, and asset lifecycle records Support automation and scripting to improve IT efficiency (PowerShell, Bash, or similar tools preferred) Collaborate on IT compliance initiatives related to security, aviation, and regulatory requirements Analyze system performance metrics and recommend improvements Participate in IT projects such as system migrations, infrastructure upgrades, and new technology rollouts Required Education & Experience: Bachelor’s degree in Computer Science, Information Technology, or equivalent experience Minimum three (3) years of experience in a similar role Professional IT certifications preferred Compensation & Benefits: Competitive pay Medical, Dental, Vision Paid Time Off 401(k) with company match

Responsibilities

The IT Support Administrator is responsible for maintaining and supporting the company's IT operations, including hardware, software, and system security. This role also involves providing technical support to employees and managing IT assets.