IT Support Administrator II at PlayStation Global

San Mateo, California, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

121100.0

Posted On

04 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Technical Support, Windows Administration, macOS Administration, Scripting, Cloud-Based IT, Endpoint Management, Active Directory, Exchange Administration, Hardware Troubleshooting, Communication Skills, Problem-Solving, Mobile Device Support, Asset Management, Knowledgebase Documentation, Enterprise Applications

Industry

Entertainment Providers

Description

Why PlayStation? PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. IT Support Administrator About the Role We are looking for an experienced IT Support Administrator to join our End User Support team. This role is critical in ensuring a seamless and reliable technology experience for our employees. You will serve as a frontline resource for IT support, handling escalations, resolving complex technical issues, and helping elevate the standard of service delivery across the organization. This is a hands-on, customer-facing role that requires strong technical expertise, excellent communication skills, and a proactive approach to problem-solving in a dynamic environment. Key Responsibilities Provide on-site and remote technical support for end users across hardware, software, and network issues. Own and manage incidents from intake to resolution, ensuring timely updates and clear communication. Support macOS and Windows endpoints, ensuring systems are secure, compliant, and up to date. Perform endpoint patching, security remediations, and assist with root cause analysis for recurring issues. Deliver executive-level IT support with professionalism and discretion. Troubleshoot and support mobile devices (iOS/Android) under MDM solutions. Maintain accurate inventory and asset management records. Contribute and maintain detailed internal knowledgebase (KB) documentation. Support enterprise applications and productivity tools (M365, G Suite, Box, SAP, Okta, etc.). Work within enterprise IT systems including Nexthink, Ivanti, JAMF, and ServiceNow (or equivalent). Provide after-hours/on-call support to ensure continuity of global 24/7 business operations. Collaborate with peers and leadership to raise the bar on support quality and user satisfaction. Qualifications 3+ years of on-site IT support experience in a fast-paced enterprise environment. 1+ years of hands-on executive support. Strong proficiency with Windows 11 and macOS administration and troubleshooting. Scripting experience with PowerShell and bash. Experience supporting cloud-based IT environments (M365, G Suite, Box, Okta, SAP, etc.). Familiarity with endpoint management systems (Ivanti, JAMF). Knowledge of Active Directory and Exchange administration. Strong hardware troubleshooting skills for laptops, desktops, and network printers. Exceptional communication skills, able to translate technical concepts for non-technical users. Strong problem-solving skills with the ability to analyze logs, test results, and coordinate escalation when appropriate. Ability to work flexibly, including evenings, weekends, and holidays when required. Must be able to lift up to 50 lbs as needed. Education and Certification: ITIL Foundation v4 Certification Associate’s degree in information technology, B.S./B.A. in Computer Science, Information Systems, Electrical/Computer Engineering or equivalent experience preferred. Microsoft or Apple certifications preferred but not required. Recognized as a global leader in interactive and digital entertainment, Sony Interactive Entertainment (SIE) is responsible for the PlayStation® brand and family of products and services. PlayStation has delivered innovation to the market since the launch of the original PlayStation in Japan in 1994. The PlayStation family of products and services include PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Vita, PlayStation®3, PlayStation®Store, PlayStation®Plus, PlayStation™Video, PlayStation™Music, PlayStation™Now, PlayStation™Vue, PlayStation®Original and acclaimed PlayStation software titles from SIE Worldwide Studios. Headquartered in San Mateo, California, SIE is a wholly-owned subsidiary of Sony Corporation and has global functions and regional headquarters in California, London and Tokyo. Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $80,700—$121,100 USD Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Responsibilities

Provide on-site and remote technical support for end users across hardware, software, and network issues. Manage incidents from intake to resolution while ensuring timely updates and clear communication.