IT Support Administrator at PlayStation Global

San Mateo, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

101600.0

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, ServiceNow, Okta, Active Directory, Azure AD, Exchange Online, MFA Support, Windows, macOS, Identity Management, Access Management, Endpoint Support, Troubleshooting, Documentation, Process Improvement, Automation

Industry

Entertainment Providers

Description

Why PlayStation? PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. We are seeking a hands-on and process-driven IT Support Administrator to support Joiner, Mover, and Leaver (JML) operations across the employee identity lifecycle. This role is responsible for executing day-to-day identity, access, and hardware support tasks while ensuring onboarding, transfers, and terminations are completed accurately, securely, and on time. The ideal candidate has practical experience supporting JML workflows using ServiceNow, Okta, Active Directory, Azure AD, and Exchange Online, along with strong endpoint support skills for Windows and macOS devices. In addition to operational support, this role will serve as a subject matter expert (SME) in JML-related improvement initiatives, partnering with cross-functional teams to enhance efficiency, reliability, and user experience. Key Responsibilities Identity Lifecycle (JML) Operations Implement end-to-end Joiner, Mover, and Leaver processes for employees and contractors Provision, modify, and deprovision user accounts and access across Okta, Active Directory, Azure AD, and enterprise applications Support employee onboarding by ensuring accounts, email, MFA, and required access are provisioned prior to start date Manage access updates related to role changes, department transfers, and location moves Perform timely and complete offboarding activities to remove access in accordance with security and compliance requirements Validate and process JML requests submitted through ServiceNow Identity, Access & Messaging Support Support identity and access management platforms including Okta, Active Directory, and Azure AD Administer and troubleshoot Exchange Online and Microsoft 365 user configurations Support MFA enrollment, authentication issues, and access-related troubleshooting Resolve user access, permission, and account-related incidents and requests Endpoint & Hardware Support Provide hands-on hardware and endpoint support for Windows and macOS devices Support device provisioning, setup, troubleshooting, and decommissioning in coordination with JML activities Work closely with IT Asset Management to align hardware delivery, recovery, and inventory updates Support basic peripheral and connectivity issues related to user onboarding and day-to-day operations ITSM & Operational Support Manage JML-related incidents and requests using ServiceNow in alignment with SLAs Maintain accurate documentation and ticket updates throughout the request lifecycle Follow established processes while identifying gaps, recurring issues, or inefficiencies Participate in after-hours and onsite support rotations as required JML SME & Continuous Improvement Serve as an authority for JML processes, tools, and workflows Contribute to JML improvement initiatives, automation efforts, and process optimization projects Partner with IT Security, HR, People Operations, and IAM teams on lifecycle-related enhancements Assist in documenting procedures, workflows, and knowledge base articles Qualifications Required 2–4 years of experience in IT support or service desk roles with exposure to JML operations Hands-on experience with: ServiceNow (incident and request management) Okta (user lifecycle and access management) Active Directory and Azure AD Exchange Online / Microsoft 365 Multi-Factor Authentication (MFA) support Experience supporting Windows and macOS hardware and operating systems Solid understanding of employee onboarding, transfers, and termination processes Ability to work onsite and participate in after-hours or on-call support Attention to detail and ability to complete repeatable operational tasks accurately Preferred Experience supporting identity lifecycle automation or process improvement initiatives Familiarity with device management tools (Intune, Jamf, or similar) Basic scripting or automation exposure (PowerShell or similar) Understanding of access control principles and least-privilege concepts ITIL Foundation certification (preferred, not required) Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $67,800—$101,600 USD Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Responsibilities

The IT Support Administrator will manage Joiner, Mover, and Leaver operations, ensuring accurate and secure onboarding, transfers, and terminations. They will also provide hardware and endpoint support while managing identity and access management tasks.