COMPANY SUMMARY

A small established company that offers comprehensive managed IT services as an MSP to an array of businesses nationally. The ‘MO’ is to optimise client’s IT infrastructure and provide proactive and efficient Management and IT Support, ensuring continuous service delivery and customer satisfaction. A company that is passionate about being proactive in serving and enabling small to medium businesses with their muchly required IT operation. Ensuring the best possible direction is taken, and equally, the corresponding management and support required goes hand-in-hand.

INTRODUCTION

Seeking a skilled IT support administrator/technician to work in a small, friendly IT company, to help support and manage an array of companies with their IT-related operations. Proactively collaborating and working independently. Sustaining and supporting all hardware and software with surrounding services, ensuring continuous service delivery, and customer satisfaction. From first to third line support and clientele management.
Working will be flexible but entail working from home, and onsite with the clients.

REQUIREMENTS:

Good knowledge and working experience with IT Equipment including Desktops, Laptops, Tablets and Mobile Devices, Network equipment.
Good knowledge and working experience of Microsoft 365 services including SharePoint Outlook, OneDrive, Teams, Project, and Power BI.
Good knowledge and working experience of Microsoft 365 management / specialised services including Microsoft tenancies, Autopilot, Azure, Intune, and SharePoint.
Good knowledge and working experience of Network Environments including LANs, WLANs, and WANs.
Some knowledge and working experience in RMM, security and backup solutions.
Some knowledge and working experience of other various SAAS.
Proactive and enthusiastic approach.
Previous experience in IT Support.
Good communication skills.
Good attention to detail.
Previous experience in a customer service-based role.
Ability to drive a vehicle and possess a valid driving license.

SUMMARY

This is a great opportunity for an IT support administrator/ technician to start or continue their career within IT services, to hone skills, and to develop knowledge and skill set. Utilising an array of services, we adopt, to proactively manage, monitor, and support IT operations.
Job Types: Permanent, Part Time – Approximately 25 Hours a week, Monday to Friday.
Pay: Prorata salary based on £25,000 - £27,000 P/A Full-time, depending on experience/Qualifications.

Benefits:

• Additional leave
• Company pension
• Employee discount
• Flexitime
• Sick pay
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Ability to commute:

• Client premises onsite.

Education:

• GCSE or equivalent (preferred)
• A-level IT-related or equivalent academic qualifications preferred but not essential.

· Degree-level academic qualifications would be preferred but not essential.

Experience:

• IT support: 2 years + (preferred)

Work Location:
· Hybrid remote and with client onsite.
Job Types: Part-time, Permanent
Pay: £16,667.00-£18,000.00 per year
Expected hours: 25 per week

Benefits:

• Additional leave
• Company pension
• Employee discount
• Sick pay
• Work from home

Schedule:

• Flexitime
• Monday to Friday
• No weekends
• Overtime

Work Location: Hybrid remote in Dawlish EX7 0NH
Reference ID: WIT0225
Expected start date: 03/03/202

To provide IT service support to clientele – managing, monitoring, and reporting. Respond, analyse, and diagnose faults, implement fixes, or escalate and liaise with third parties.
To sustain all relevant client IT equipment, software, and service:
Desktops, Laptops, Tablets, Mobile devices. Windows 10, 11, Windows Servers.
Microsoft 365 tenancy services – Azure/Entra, Autopilot, Intune, SharePoint, Exchange. Third-party software – RMM, Monitoring, Security, Backup. Hosted Phone Services.
Microsoft 365 Apps – OneDrive, Outlook, Teams, Word, Excel, Project, Power BI.
To administer, manage, and monitor all other relating SAAS, including RMM, Security, and Backup.
To take on responsibility supporting clientele IT operations.
To carry out hardware installation, maintenance, and upgrades to all IT-related equipment.
To take responsibility, hone skills and develop further knowledge, encouraging professional development.