IT SUPPORT ADMINISTRATOR

MUST BE LOCAL AND WORK AT OFFICE. We are seeking an on-site IT Support Administrator to work with our IT & Web Development team. Will work directly with our other IT Support Administrator. Must have transportation and be able to provide on-site assistance at our other properties on occasion.

REQUIREMENTS AND DESIRED SKILLS

· Familiarity with core networking concepts such as TCP/IP, subnets, firewalls, and routing.
· Ability to diagnose and troubleshoot hardware, software, and connectivity issues.
· Understanding of IT infrastructure concepts (virtualization, storage, backups).
· Ability to work with both Windows Server and Linux operating systems.
· Ability to help after hours when needed for emergency/important system disruptions.
· Strong problem-solving and analytical skills.
· Self-motivated with the ability to work independently and as part of a team.
· Excellent communication and interpersonal skills.
· Certifications are considered but not required.

PHYSICAL REQUIREMENTS

• Occasionally required to work in server rooms or elsewhere moving physical equipment up to 50 pounds and running cables

EDUCATION:

• High School or equivalent (Preferred)
  Job Type: Full-time
  Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Computer hardware: 2 years (Required)
• Computer networking: 2 years (Required)

License/Certification:

• CompTIA Linux+ (Preferred)
• CompTIA A+ (Preferred)
• CompTIA Network+ (Preferred)
• CompTIA Security+ (Preferred)

Ability to Commute:

• Las Vegas, NV 89108 (Required)

Work Location: In perso

· Maintain and monitor server rooms (on-premise private cloud/hardware) that includes Edge, Core, and DMZ Firewalls/Routers (Unifi EFG & pfSense), Reverse Proxy Servers (HAProxy), Cache Servers (Varnish), SSL Certs (ACME/Lets Encrypt), IPS/IDS, Linux Distros (Red Hat, Rocky, Ubuntu, Debian, etc.).
· Manage our on-premise/cloud websites, SAAS Services and API Integrations (eBay, Amazon, payment gateways, etc.). Applicant will be working with Office 365 Apps (Power Automate, Planner, etc.).
· Manage our Virtualization Environments running vCenter and Xen Orchestra (ESXI/XCP-ng hypervisors) along with Windows Workstations and Windows/Linux Servers.
· Hardware management of HP Servers, QNAP NAS Drives, Ubiquiti Network Equipment, Hubitat Smart Hubs, Thin Clients, Printers/Scanners, Mobile Devices, 100+ IP Cameras, and various other network and IoT devices.
· Managing email, communication, and automation platforms including Microsoft 365 (Exchange Online, Teams, and related services).
· VoIP Administration that includes configuring, supporting, and maintaining our on-premises SIP/Unified Communications PBX System (we use 3CX).
· Assist in maintaining and troubleshooting LAN/WAN, Active Directory, DHCP, and DNS.
· Maintain Global Backups with retention schedules, recovery times and test restores.
· Apply OS/software patches and updates, install and update antivirus/anti-malware tools and investigate security incidents and breaches.
· Monitor network infrastructure with various methods using our NOC tool (Zabbix), check system performance (CPU, RAM, disk, network) and check logs for errors (Event Viewer, Syslog, SIEM tools).
· Monitor multiple locations via SDWAN and traditional VPN tunnels.
· Support user accounts, permissions and access rights in Active Directory and/or Linux environments.
· Provide comprehensive end-user support, resolving hardware and software issues promptly.
· Assist staff using on-premise apps such as MS Office, QuickBooks, etc.
· Perform workstation/server teardowns and setups as needed and maintain proper System/Network Documentation.