IT Support Agent with English at Capgemini Portugal

Opole, Opole Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluent English, Communication Skills, Team Player, Problem-Solving, Task Management, Basic IT Skills, Windows Operating System

Industry

IT Services and IT Consulting

Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. YOUR TASKS Single point of contact for users' issues and requests Providing 1st line level IT Support to users Answer all contacts efficiently in a professional and courteous manner Resolve requests and incidents or pass to resolving teams Record all steps performed to resolve an issue Track, chase, and control tickets Call back, troubleshoot, and perform procedural follow ups YOUR PROFILE Fluent verbal and written English language skills with very good communication skills Team player with a problem-solving attitude and efficient task management skills Willingnes to work in 24/7 shift model (with night shifts) Nice to have: Basic IT skills (Microsoft products, internet, hardware devices etc.) or a technically oriented mind Frequently used technologies: Windows Operating System We don’t require professional experience. You will be working among experts, where willingness to learn new things is supported by a wide range of trainings designed to improve your skills. WHAT YOU’LL LOVE ABOUT WORKING HERE Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify. Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings. Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details. Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy. GET TO KNOW US Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued. Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.ABOUT CAPGEMINI Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. Apply now!

Responsibilities

The IT Support Agent will serve as the single point of contact for users' issues and requests, providing first-line IT support and resolving incidents or escalating them as necessary. Responsibilities also include tracking and managing support tickets and performing follow-ups.