KNOWLEDGE / EXPERIENCE OF:

• Windows desktop OS.
• Apple iOS and Android OS.
• MS Office Apps.
• Excellent people management and interpersonal skills.
• Must be pro-active rather than reactive.
• Good planning and organisational skills.
  Full driving licence is essential.

ABOUT US

• 
  AMFRESH Food & Drink is a world leader in fresh, natural and healthy foods. At AMFRESH Group we specialise in innovating and developing fresh products through biotechnology and applied science. With operations in more than 50 countries, our company has a consolidated presence in the production and innovation of fresh food products.

ABOUT THE ROLE

Are you the first-person people go to with their computer issues and IT queries?
We have a fantastic opportunity at our Skelmersdale site, for an enthusiastic IT Support individual to deal with 1st & 2nd line support queries as well as hardware & software upgrades and installations, the setup of new users with accounts and equipment, assisting in projects and keeping all asset information and records up to date.
We are looking for someone with experience within customer service and has an interest in IT, or has previously worked in an IT based role. We will provide a high level of training, meaning you must have a interest for their own personal and professional learning and development.

JOB DUTIES AND RESPONSIBILITIES:

• Support (1st & 2nd Line) – including helpdesk ticket management
• Day to day Windows OS, iOS and Android support
• Software installation, support & troubleshooting
• Technology installation and support
• Handheld Scanners
• Touchscreens / tablets
• Desktops/Laptops/Peripherals
• Mobile phones/Landlines
• Printers
• Meeting room equipment
• User account setup and maintenance