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IT Support Analyst 1 at Navia Benefit Solutions

Overland Park, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

50000.0

Posted On

04 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows 10, Windows 11, MS Office, Bitlocker, ManageEngine, Imaging, JitBit, Active Directory, O365, MS Teams, Amazon Connect, Troubleshooting, Customer Service, Asset Management, Data Recovery, IT Audits

Industry

Human Resources Services

Description

This position Pays $48K-$50K Per Year This is FT In-office position Position Summary The IT Support Analyst I will effectively manage tickets and calls throughout their daily duties. In addition, they will help to reduce ticket counts and decrease ticket reopens with fully troubleshooting the issues and or request. This resource will maximize customer service experience with internal and external users which Navia values customer satisfaction. Essential Functions Manage ticketing queue and projects. Configure equipment for New Hires & Replacement equipment. Coordinate and execute IT asset lifecycle activities from requisition through disposal. Assist with implementing IT efficiencies and self-service. Respond to IT and end users for resolution of issues and request. Perform IT Audits/governance as needed. Perform imaging, Bitlocker, data recovery, and backups. Maintain a clean and organized workspace. Assist with management of hardware and software vendors. Reviews, updates, and maintains tickets until they are closed. Works closely with the IT Support Lead and ServiceDesk Manager. Communicate effectively with management and internal teams. Perform other related duties as assigned. Requirements Windows 10 and 11 MS OS knowledge and working knowledge of MS Office applications Bitlocker ManageEngine Imaging Ticketing systems (JitBit) Active Directory O365 MS Teams Amazon Connect Please visit our career page and apply directly: www.naviabenefits.com/workatnavia Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.

Responsibilities

The IT Support Analyst will manage the ticketing queue, configure equipment for new hires, and perform IT asset lifecycle activities. They are also responsible for troubleshooting technical issues, performing IT audits, and maintaining hardware and software vendor relationships.