IT Support Analyst - 1st and 2nd line (f/m/d) at StepStone Group

Dusseldorf, North Rhine-Westphalia, Germany -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

52000.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Service Desk, SLA Management, KPI Adherence, Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting, Office 365, Soft-phone Systems, Windows OS, Mac OS, ITIL, AV Systems

Industry

Software Development

Description

Company Description At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for jobseekers and companies around the world to find a perfect match in fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring. Join our team of 3,000+ employees and be part of reshaping the labour market and becoming the world’s leading job platform. Job Description Join our team and you’ll be responsible for IT Support across our Stepstone offices Globally. Working in the Global Support Team, within the Corporate IT department, you will be supporting users with their IT issues and requests across the Globe. You will play a vital role as we reimagine the labour market to make it work for everybody. Qualifications Your responsibilities: Provide first and second-line technical IT support through the IT Service Desk, ensuring adherence to SLAs and KPIs. Support will be delivered via multiple channels (portal, phone, chat) to users across our global offices. Troubleshoot hardware, software, and basic network issues across various platforms and operating systems. This will therefore require proficiency in several areas including; Office 365, soft-phone systems, Windows and Mac OS platforms. Install, configure, and maintain standard software and hardware, both onsite and remotely. Collaborate with the Corporate IT Service Teams for third-line escalation and project work. Participate in IT projects by supporting the deployment of new technologies. Maintain IT environments in regional offices, including conference room AV systems. Support remote offices, which will include some regional or international travel. Your skills and qualifications: Proven experience as an IT Support Analyst, showcasing all-round technical skills. Excellent communication skills, including very good German and English. Microsoft Certifications or CompTIA Certifications. ITIL certification. Additional Information We’re a community here that cares as much about your life outside work as how you feel when you’re with us. Because your job shouldn’t take over your life, it should enrich it. Here are some of the benefits we offer: 30 days of holidays + 2 extra days for Christmas and New Year's Eve Hybrid working model Company pension scheme 24/7 Employee Assistance Programme Life Assurance Cover Volunteering days Job bike Discounted parking or job ticket In-house gym In-house barista And you can bring your dog to the office Our commitment Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. Legal Entity: The Stepstone Group EMEA GmbH Compensation: EUR 46000 - EUR 52000 - yearly

Responsibilities

The analyst will provide first and second-line technical IT support via the IT Service Desk across global offices, handling issues via portal, phone, and chat while adhering to SLAs and KPIs. Responsibilities also include troubleshooting hardware/software/network issues, installing standard equipment, and collaborating on third-line escalations and IT projects.