IT Support Analyst - 6 Month Fixed-Term Contract at Harrison Grierson

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Troubleshooting, Active Directory, Microsoft 365, Networking, Information Security, Communication Skills, Hardware Management, Software Installation, User Account Management, ERP Support, Continuous Improvement, Problem-Solving, Technical Expertise, Collaboration Tools, Documentation

Industry

Civil Engineering

Description

Ready for a new challenge in 2026? We have an exciting opportunity for an IT Support Analyst to join our Technology team for a 6-month fixed term contract. Based in our Parnell office, you’ll be the first point of contact for IT support for 200+ users, troubleshooting hardware and software issues, managing user accounts, and assisting with system and application queries. If you’re ready to jump into varied role, supporting everything from desktops and laptops to business-critical applications and collaboration tools, we’d love to hear from you. Key responsibilities include: Act as the first point of contact for technical queries regarding hardware, software, operating systems, and network connectivity issues. Support software installations, updates, and troubleshooting, including telephony and video conferencing tools. Manage user accounts and permissions in Active Directory and other systems. Assist with Microsoft 365 administration (Teams, Outlook, SharePoint, OneDrive). Troubleshoot and escalate network and server issues where required. Maintain and update IT documentation, knowledge base articles, and training resources. Support hardware lifecycle management (procurement, setup, and decommissioning). Assist with basic ERP and business application support. Contribute to continuous improvement initiatives for IT processes and user experience. Your skills and experience Our ideal candidate will have: 2+ years' experience in IT support or a similar role. Bachelor's degree in information technology, Computer Science, or a related field. Broad understanding of hardware, software and operating systems including ERP and project management applications. Excellent troubleshooting and problem-solving skills. Technical expertise in Microsoft technologies, including Windows Server, AAD and M365 suite. Experience with networking (LAN, WLAN, WAN) A good awareness of information security principles. Strong communication skills, with the ability to explain technical concepts to non-technical users. About Harrison Grierson Harrison Grierson is one of Aotearoa New Zealand’s leading urban development engineering and design consultancies. We pride ourselves on our values, our outlook on people, and the future of our communities. We're driven to create environments that work in harmony with people, and to help people live in harmony with their environments. We're here to design resilient, connected, beautiful places to live. Why join us? We invest in our people. We provide the support, learning and development to help you grow and take the next step in your career. We have a team-based culture set in a creative and supportive work environment. Work life balance is something we pride ourselves on, so we have flexible hours to support you achieving that. Competitive remuneration and benefits package. Lead across a wide range of urban development projects that enhance our local communities. HG Shareholding Opportunities with our Shares Trading Scheme. Professional development opportunities including mentoring, fully subsidised membership fees and ProjectYOU; A project dedicated to your personal growth and career development. Flexible working culture, active social clubs, wellbeing discounts and the option to purchase additional leave to enhance work life balance. If this opportunity is of interest, then please submit your application online now. If you have any questions or would like more information, reach out to our Talent & Development Business Partner, Ben at b.greenhaf@harrisongrierson.com

Responsibilities

The IT Support Analyst will act as the first point of contact for technical queries and support a wide range of IT issues for over 200 users. Responsibilities include troubleshooting hardware and software issues, managing user accounts, and assisting with system queries.