BUILDING A SUSTAINABLE TOMORROW

Due to internal promotion BAM UK&I are looking for an IT support analyst to work out of our Kilsyth Office.

OUR RECRUITMENT PROCESS, WHAT YOU NEED TO KNOW?

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.
Closing date for applications is Thursday 13th February 202

• Providing 2nd line support in areas such as:
• Office 365 administration and troubleshooting including MFA
• Installation and diagnosis of company-approved software.
• Supporting projects regional office and site print solutions.
• Investigation and triage of network faults; notify Infrastructure when required.
• Hardware & Software troubleshooting
• Triage incidents and reassign them via agreed escalation paths as required.
• Supporting JVs that are utilising BAM UK& I services.
• Poly Video Conferencing via Teams Provisioning
• Building laptops using Autopilot
• Previous ITSM experience
• Print devices, Uniflow, scanning
• Strong network fundamentals including VPN troubleshooting.
• Azure Entra ID/Active Directory Administration
• Intune Administration
• Knowledge Management creation and maintenance
• Remote Control Tools
• Server Fundamentals
• SharePoint
• Proactive awareness and alerting of:
• New software requests.
• Security breaches