IT Support Analyst

at  Bosch Group

Descripción de la empresa
Bosch was founded in Stuttgart in 1886 by Robert Bosch (1861-1942) and for over 130 years has
been distinguished by a unique corporate culture based on solid values that drive us to improve every day. Our products, present in a wide variety of lands, contribute to improve the quality of life of millions of people.

Descripción del empleo

• Provide Tier 2 support for facility computer systems, computers and peripherals. Installing, diagnosing, maintaining and upgrading/replacing hardware while ensuring optimal performance. Represent the central IT organization at the locations within the region and act as an advocate for the customer within IT.
• Interface with local management and end users to represent the central IT organization
• Solution consulting and project participation
• Perform on-site diagnosis and resolution of moderate PC problems for a variety of customers, recommend and implement corrective actions, ensure accurate asset management
• Manage and respond to incident/requests, change and asset management through the use of corporate wide tool. Receive and respond to incoming calls and/or emails regarding PC and/or hardware problem
• Interface with, and provide training and support to customers and staff on computer operation and defined suite of training courses as published by local HR department
• Perform on-site analysis, diagnosis, and resolution of moderate PC problems for a variety of customers, and recommend and implement corrective hardware solutions, including off-site repair as needed
• Business consulting with internal departments. Gather requirements from our customers and bring back to the central teams to find a solution to meets the customer’s needs.

Please refer the Job description for details