IT Support Analyst
Vacancy Reference: CLA-327
Position: Full-time
Location: Salisbury, Wiltshire, UK
Salary Range: £27,000 - £32,000 per annum depending on relevant experience
At Callen-Lenz, we are expanding the limits of what is possible. We specialise in crewed and uncrewed aircraft operations and technology, and having recently received investment into the business we are going through a period of rapid growth and development and are looking for key roles to assist with these changes. Callen-Lenz offers innovative and customer focused UAS solutions through our 4 key business strands: technical services, products, platforms and operational services. We are looking for individuals to help drive forward our expansion, placing you at the forefront of UAS development in the UK.

Our Values

• Teamwork
• Commitment
• Initiative
• Creativity
• Agility
• Integrity
• Enjoyment

Why Work for Us
Based in the heart of rural Wiltshire, close to the Historic city of Salisbury you will join our rapidly growing, friendly, and multi-disciplined team, working on a range of diverse and interesting projects, leading the way in this exciting field and witnessing the full lifecycle of our products. The Callen-Lenz team are passionate about what we do, and we are searching for individuals to grow with us as we expand into the aerospace industry.

Our benefits include:

• 25 days annual leave per year (plus bank holidays)
• Buy/Sell holiday policy up to 5 days either wayPension Scheme via Royal LondonCompany contributed Share Incentive PlanGreen Car SchemeLife assurance scheme (6x basic salary)Income protection policy (75% of basic salary)
• Private Health Insurance via Vitality
• Private Dental insurance via Bupa
• Enhanced Maternity and paternity
• 1 Professional membership reimbursed per year
• 1 paid volunteering day per year
• Access to an independent financial advisor year round
• Training & development opportunities

About the Role
This is an exciting opportunity for an experienced IT Support Analyst or IT Support Assistant looking to build the next steps in their career. Reporting to the IT Operations Lead, we are looking for an approachable and personable individual to join our growing IT Team. This will appeal to someone who enjoys a varied role, is passionate about IT, works well under pressure, will accept ownership of a project through to completion and takes pride in a job done well.

Responsibilities

• Providing support to internal IT operations including hardware / software management & maintenance, daily I.T. support covering a range of platforms
• Internal IT Support - 1st Line response
• Web App upgrades
• Managing client Databases
• Microsoft Suite of admin tools
• Hardware Management (Printers / Laptops etc)
• Strong documentation skills adhering to best working practice
• Actively participating in your own development plan which will be agreed with your line manager
• Achieving personal development targets, as agreed with your line manager
• Taking part in meetings, supervision, training and other events to assist with your development, as requested by your line manager
• Any other task as directed by your Line Manager

About You
Qualifications
A level or BTEC equivalent in an IT related field is desirable.
Skills and competencies

Essential

• Experience in a similar IT role at support analyst or assistant/entry level
• Confidence and experience with Microsoft Office and 365 admin
• Some experience in building and maintaining computers

Desirable

• Any programming/ scripting languages

Personal Attributes

• Enthusiasm and passion for IT
• Must be a British Citizen or have an existing right to work in the UK
• Ability to commit to occasional national travel
• Due to the location of our office a driving license and own transport is required.
• Excellent communicator
• Excellent problem solving ability
• Enthusiasm for their work and self-motivated
• Ability to hold Security Clearance – 5 years residence in the UK

Callen-Lenz is an equal opportunities employer, committed to building an inclusive working environment. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. It is essential that the successful candidate must, by the start of their employment have permission to work in the UK. Proof of identity and eligibility to work in the UK will be required prior to commencement of employment.
Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks

• Providing support to internal IT operations including hardware / software management & maintenance, daily I.T. support covering a range of platforms
• Internal IT Support - 1st Line response
• Web App upgrades
• Managing client Databases
• Microsoft Suite of admin tools
• Hardware Management (Printers / Laptops etc)
• Strong documentation skills adhering to best working practice
• Actively participating in your own development plan which will be agreed with your line manager
• Achieving personal development targets, as agreed with your line manager
• Taking part in meetings, supervision, training and other events to assist with your development, as requested by your line manager
• Any other task as directed by your Line Manage