Description:

CIT Trucks, LLC is seeking a competitive individual that has the drive and motivation to purse a challenging career path in an industry that moves roughly 73% of the nation’s goods. As one of the nation’s leading commercial truck dealer groups, we take pride in the fact that all our dealership managers and executives have followed a similar challenging career path that has advanced them into management positions. We are not just looking for an IT Support Analyst; we are seeking the next rising star in our operations. At CIT Trucks, LLC, you’ll have the opportunity to:

• Be a part of a growing company with a strong track record of success
• Receive comprehensive training and development opportunities
• Advance your career through internal promotion opportunities

CIT Trucks, LLC is a leading commercial truck dealer group serving the transportation industry. We serve customers in Illinois, Missouri and Indiana through our network of 16 locations with a workforce of over 900+ employees. Our sales revenues exceed $700 million with projections surpassing $1 billion in next few years. We are actively looking for candidates that can support our mission of providing exceptional customer service to a critical national industry. Responsibilities of the IT Support Analyst entail:

• Respond to requests for technical assistance via the phone and remote electronic control of user systems
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate actions
• Follow standard help desk procedures
• Log all help desk interactions
• Administer help desk software
• Redirect problems to appropriate resources
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes and updates

THE REQUIREMENTS TO BE AN IT SUPPORT ANALYST:

• Bachelor’s Degree in an Information Technology related field
• 0-2 years of experience in a client/server environment
• Working knowledge of local and wide area networks, Internet, e-mail systems and Windows operating systems
• Working knowledge of circuit boards, processors, electronic equipment and computer hardware and software
• Working knowledge and understanding of relevant help desk tracking applications
• Exceptional and professional communication skills, both written and oral
• Comprehension of written data in related work documents
• Ability to approach problems using logic and reason

• Respond to requests for technical assistance via the phone and remote electronic control of user systems
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate actions
• Follow standard help desk procedures
• Log all help desk interactions
• Administer help desk software
• Redirect problems to appropriate resources
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes and update