IT Support Analyst at CIT Trucks

Normal, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

32.25

Posted On

20 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Troubleshooting, Hardware Diagnostics, Software Resolution, Help Desk Administration, Network Knowledge, Windows Operating Systems, Client/Server Environment, Professional Communication, Logical Reasoning, Remote System Control

Industry

Truck Transportation

Description

Description At CIT Trucks, LLC, we fuel the engine of the American economy. With the trucking industry moving a staggering 76% of the nation’s goods, we are looking for competitive, high-velocity individuals ready to dominate with a premier Midwest leader. This isn’t just a job; it’s a high-impact career path backed by the massive purchasing power of a $38 million inventory and a proven track record of selling over 4,000 trucks annually. Our team operates at a scale few can match, supported by over 360 professional service bays and a network of state-of-the-art body shops delivering elite-level craftsmanship. We are a dominant force across Illinois, Missouri, and Indiana, with 16 locations and a powerhouse workforce of 900+ employees. With revenues already exceeding $920 million and a clear trajectory to surpass $1 billion in the coming years, we are looking for the next generation of leaders to help us get there. Why CIT Trucks? Your Path to the Top: Join a Winning Legacy: Be a vital part of a rapidly growing company with a rock-solid track record of success. Master Your Craft: Receive elite, comprehensive training and development designed to make you an industry expert. Limitless Growth: We don't just hire; we promote. Advance your career through aggressive internal opportunities. If you have the drive to match our volume and the motivation to support a critical national industry, CIT Trucks is where you belong. Responsibilities of the IT Support Analyst entail: Respond to requests for technical assistance via the phone and remote electronic control of user systems Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate actions Follow standard help desk procedures Log all help desk interactions Administer help desk software Redirect problems to appropriate resources Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Stay current with system information, changes and updates CIT Trucks, LLC. provides a comprehensive wage and benefits package that includes: Paid holidays and PTO Choice between 3 wide-ranging medical plans with prescription coverage Option to participate in HSA or FSA savings accounts Access to dental and vision insurance Short- and long-term disability coverage Company paid life insurance, as well as additional voluntary life insurance for self and family 401(k) retirement planning that has a dollar-for-dollar employer match up to 4% Requirements The requirements to be an IT Support Analyst: Bachelor’s Degree in an Information Technology related field 0-2 years of experience in a client/server environment Working knowledge of local and wide area networks, Internet, e-mail systems and Windows operating systems Working knowledge of circuit boards, processors, electronic equipment and computer hardware and software Working knowledge and understanding of relevant help desk tracking applications Exceptional and professional communication skills, both written and oral Comprehension of written data in related work documents Ability to approach problems using logic and reason

Responsibilities

The IT Support Analyst is responsible for diagnosing and resolving technical hardware and software issues via phone and remote control. They must log all interactions, escalate urgent situations, and maintain current system documentation.