ABOUT CITCO

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com

• Diagnose and resolve software and hardware incidents, requests and coordinate/implement scheduled changes, including operating systems, telecoms and enterprise software applications.
• Take ownership of issues by carrying out incident analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalate incidents to other support teams where necessary
• Accurately record, update and document incidents and requests in the Service Desk ticketing system
• Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate and professional manner
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
• Create, maintain and publish relevant support documentation in order to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
• Verify IT Asset Management (ITAM) records are up to date
• Provide support and management of physical access and general security of the premises where required
• Complete daily/weekly/monthly IT Health Checks for the Local Office
• Proactively notify Business and IT management of any issues as soon as they’re identified and provide regular updates on proposed solutions
• Assist in BCP planning and testing by ensuring IT hardware and facilities are DR ready
• Report to Business and IT Management on a periodic basis on IT issues, progress, initiatives, upcoming hardware/software replacements/upgrades and anything else which may impact Business operations
• Act as general on-site resource for all IT teams supporting the site
• Be involved with cross organizational support – remote support for other locations
• Work after hours as required and be available to participate in an on-call schedule
• Troubleshoot and resolve azure and Horizon view issues related to VM availability, Horizon view connectivity etc.
• Understanding of Azure Cloud Concept