ABOUT CITCO:

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

• You will diagnose and resolve software and hardware incidents, requests and coordinate/implement scheduled changes, including operating systems, telecoms and enterprise software applications.
• Take ownership of issues by carrying out incident analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, escalating incidents to other support teams where necessary.
• Record, update and document incidents and requests in the Service Desk ticketing system.
• Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an approliriate and professional manner.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Create, maintain and publish relevant support documentation in order to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
• Verify IT Asset Management (ITAM) records up to date.
• Provide support and management of physical access and general security of the premises where required.
• Complete daily/weekly/monthly IT Health Checks for the Local Office.
• Notify Business and IT management of any issues as soon as they’re identified and provide regular updates on proposed solutions.
• Assist in BCP planning and testing by ensuring IT hardware and facilities are DR ready.
• Report to Business and IT Management on a periodic basis on IT issues, progress, initiatives, upcoming hardware/software replacements/upgrades and anything else, which may impact Business operations.
• Act as general on-site resource for all IT teams supporting the site.
• Be involved with cross-organizational support – remote support for other locations.
• Work after hours as required and be available to participate in an on-call schedule.