ESSENTIAL SKILLS AND EXPERIENCE

Experience within a similar IT Support/Service Desk role.

KNOWLEDGE/SKILLS

• Good troubleshooting and problem-solving abilities.
• Knowledge of Windows (Desktop and Server), Exchange, Office 365, HPE/Aruba, Cisco Meraki, desktop applications (Word, Excel, Outlook, Teams etc)
• Knowledge of TCP/IP networking and associated protocols: DHCP, DNS, HTTP, multicast etc.
• Desirable
• Knowledge of Cloud infrastructure, such as Azure/AWS IAAS /PAAS
• Knowledge of Microsoft Telephony and setup of call queues, call routing.
• Previously worked with 3rd party suppliers.
• Ability to design and deliver training to users both locally and remotely, including new starts
• Experience of purchasing of applicable company standard IT hardware.
• Network configuration and troubleshooting tools such as Wireshark.

• Proactive checking of inter-office connections, servers, backups, network switches and other online services.
• Prioritising and working through Zendesk tickets assigned, closing when appropriate.
• Escalating tickets where necessary.
• Monitoring security alerts, whether from antivirus clients or urgent security patched that need applied.
• Project work as required.