IT Support Analyst - Field at Dolese Bros. Co.

Oklahoma City, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Products, Network Topologies, Data Cabling, Wireless Solutions, Citrix, RDS Environments, VeloCloud, Sophos, Solarwinds, Intune, Cisco Call Manager, Analytical Skills, Problem-Solving Skills, Interpersonal Skills, Communication Skills, Organizational Skills

Industry

Wholesale Building Materials

Description

The Dolese Promise is built on a foundation of integrity driven by our passion for quality, safety, and reliability. We are one of Oklahoma's most respected employee-owned companies because of our people and our values. We strongly believe in positively impacting our communities through our products, our actions, and our financial support. Being a part of the Dolese team affords a unique opportunity to join an organization that rewards its owners through profit sharing. Our employees are one of our most important resources, which is why we promise to deliver. Dolese Delivers: Stable Foundation Treat with Respect Safe Environments Employee Focus JOB SUMMARY The IT Support Analyst will work in conjunction with the Infrastructure Team and Help Desk to provide service and technical support to all Company locations throughout Oklahoma. This position is primarily responsible for providing support services to our remote locations but will also provide service and support at our main office. KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS Resolve technological problems of varying size and complexity with thoughtfulness and professionalism Collaborate with field locations to manage their support needs Perform Break/Fix repairs, recognize support trends, and implement solutions to fix core issues at assigned locations Field support calls from the Help Desk and provide remote support Communicate with end-users on a regular basis via ticket updates, emails, and calls Maintain, analyze, troubleshoot, and repair computer systems, hardware, computer peripherals, and testing solutions and develop approaches to prevent future problems Maintain onsite networks and devices including network switches, wireless, fiber cabling, Cat6 cabling, cable and rack management, and IoT devices Build relationships and a level of trust with fellow Dolese employees that work at remote locations Regular attendance at the worksite or assigned work location Other duties as assigned QUALIFICATIONS Education & Experience High school diploma or GED required 0 -5 years of experience in an IT Support or IT Field Support role Experience with Microsoft Products Experience with network topologies and data cabling (Cat6, Low Voltage, Fiber) (preferred) Experience with wireless solutions, antennas, point to point, and wireless security (preferred) Experience supporting Citrix/RDS Environments (preferred) Experience with VeloCloud, Sophos, Solarwinds, Intune, and Cisco Call Manager (preferred) Knowledge, Skills & Abilities Must be available to be on the road most of the time assisting our field locations Must be a self-starter with a sense of urgency and a willingness to communicate openly with the team and customers High attention to detail with proven analytical and problem-solving skills Ability to work independently with advanced organizational and task prioritization skills Possess and maintain a valid driver’s license and good driving record Excellent interpersonal skills and a positive attitude that fosters effective relationships Excellent verbal, written, and comprehension skills Must be able to work a flexible schedule including early mornings, nights, and weekends PHYSICAL REQUIREMENTS Lift, push, or pull objects of various dimensions up to 50 lbs. of weight frequently Ability to perform 80% sedentary work and tolerate prolonged standing/sitting/walking Ability to repeatedly balance, bend from the trunk, crawl, kneel, push and pull objects Ability to use hands and fingers to handle or feel Ability to verbally communicate, hear, and see EEO Statement: We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, genetics, marital or protected veteran status. Dolese provides 'reasonable accommodations' to qualified individuals with disabilities in accordance with the American with Disabilities Act and applicable state and local laws. If you need a reasonable accommodation in order to complete the application process please contact the Human Resources Director. Discover all that is possible for your career. Join Dolese Bros. Co, one of the oldest and largest employers in our region. To maintain our leadership position in the industry, we hire individuals with a wide range of experience and skills. Dolese currently has over 1,000 employees, many of whom have worked with the company for many years. In fact, several of our employees have retired with more than 30 years of service with the company. The company's longevity and stability are directly attributable to the quality of its people.

Responsibilities

The IT Support Analyst will provide service and technical support to all Company locations throughout Oklahoma, primarily focusing on remote locations. Responsibilities include resolving technological problems, performing repairs, and maintaining computer systems and networks.