IT Support Analyst at FirstRand Bank India

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

01 Aug, 26

Salary

0.0

Posted On

03 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Trading systems, Portfolio management systems, Bloomberg AIM, Microsoft SQL, Stakeholder management, Incident management, Root cause analysis, Process improvement, Documentation, Communication, Problem solving, Data analysis, Technical support, Relationship management

Industry

Banking

Description

Job Description Hello future IT Support Analyst Ashburton Investments is a new generation investment manager that offers investors access to more sources of return and more ways to manage risk. We pride ourselves on offering solutions to address clients’ holistic needs. As a place to build a career, Ashburton represents many opportunities as it is still very much in a growing phase. Its ambition is to innovate and disrupt. It is still small and agile with great runway to contribute to the group’s success over the medium to longer term. In this role you will be required to liaise with Business Analysts, development teams, business users, project teams and vendors to provide end-to-end production and project support for all applications in production to ensure the smooth running of day-to-day activities and to optimise the efficient performance of the applications and related processes. You will be required to maintain close engagement with Bloomberg product support and Ashburton investment teams as well as master the end-to-end Bloomberg AIM ecosystem to help manage the daily production cycle. Are you someone who can: Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win win outcomes. Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered. Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts. Anticipate consequences and adapts problem solving based on continual feedback. Act speedily to resolve problems queries and complaints. Adapt communication styles to meet the needs of different audiences. Analyse the business need and current process and identify where there is waste or risk and where processes could be improved. Understand how systems relate to each other and to other systems and processes in the bank. Analyse and reconcile differences between different systems. Recommend improvements and use influence to get stakeholder buy-in Physically log the request for change to the relevant development team and advise the stakeholder of its status and need for priority. Follow up with the business to encourage them to push for priority. Track user requests and incidents identify commonalities and trends and create reports to stakeholders that highlight trends risks and mitigating actions. Support users with daily requests and incidents in line with agreed SLAs for responses and repairs. Analyse root causes of system failures and resolve these in conjunction with relevant stakeholders. Track user requests and incidents and perform trend analysis to identify where processes could be further improved. Ensure training documentation is provided and readily available and if not with the assistance of the subject matter expert create documentation and facilitate handover to users and the IT Applications team. Update documentation to enable cross-skilling, enhance knowledge sharing and reduce key man dependencies. Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise. Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained. Stay relevant and up to date with legislations and new developments. Maintain a positive attitude and respond openly to feedback. Handle stress in ways that do not negatively impact others. Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards. Take ownership of personal career development leveraging formal and informal opportunities You will be an ideal candidate if you: Have completed a relevant bachelor’s degree in information technology or equivalent Have at least 5 years’ experience providing support on trading and portfolio management systems Are a certified administrator on any of the widely used trading systems Intermediate Microsoft SQL knowledge. You will have access to: Opportunities to collaborate and network with highly skilled investment, technology, and vendor partners across the Ashburton and broader FirstRand ecosystem. A challenging, fast‑paced environment where you will work on critical trading and portfolio management platforms that directly support investment decision‑making. Opportunities to innovate and influence, contributing to continuous improvement of systems, processes, and the end‑to‑end production support model. Exposure to industry‑leading trading and investment platforms (including Bloomberg AIM), enabling you to deepen your technical expertise and system mastery. Ongoing learning and development opportunities to support your professional growth and help you stay relevant in a rapidly evolving technology landscape. We can be a match if you have: Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it. Ability to execute, prioritize, and problem solve in a fast-paced environment. Excellent verbal, written, and interpersonal communication skills. Knowledge of technology workflows, database and processes. Are you interested to take the step? We look forward to engaging with you further. Apply now! #Post #Ashburton ##LI-CS2 Important Closing Date Note Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 11/05/26 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ. FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.

Responsibilities

Provide end-to-end production and project support for trading and portfolio management applications to ensure operational efficiency. Manage stakeholder relationships, resolve incidents, and analyze system trends to recommend process improvements.