You will provide Level 1/2 technical support across a busy, multi-site environment, supporting users across desktop, Microsoft, network, hardware, software and AV technologies. You will manage incoming Service Desk requests, troubleshoot technical issues both remotely and face-to-face, coordinate escalations and work closely with external vendors where required.

• Key Responsibilities:Provide Level 1/2 technical support across desktop, hardware, software, printing, network and AV environments
• Manage Service Desk tickets from initial contact through to resolution or escalation, ensuring agreed SLAs are maintained
• Support and administer Microsoft 365, Active Directory and Azure environments
• Build, configure, install and troubleshoot laptops, desktops and associated IT equipment
• Support Windows desktop environments and assist with general server and VMware administration
• Troubleshoot connectivity and network issues within a predominantly Cisco environment
• Identify recurring technical issues and investigate underlying causes rather than simply resolving individual tickets
• Coordinate AV troubleshooting, repairs and installations with external vendors
• Support user onboarding, including equipment setup, access and IT inductions
• Maintain IT asset registers, system documentation and knowledge base articles
• Liaise with third-party suppliers and vendors to coordinate technical support and issue resolution
• Conduct site visits as required to provide hands-on support across multiple locations
• Contribute to continuous improvement across Service Desk processes and the overall user experience

About You

To be successful in this role, you will have:

• 2–3+ years' experience within an IT Service Desk, Desktop Support or similar technical support position
• Strong Level 1/2 troubleshooting experience within a Microsoft environment
• Hands-on experience with Microsoft 365, Active Directory and Azure
• Experience supporting Windows desktop environments
• Exposure to Windows Server and VMware environments
• A good understanding of networking fundamentals, with Cisco exposure advantageous
• Experience building, configuring and deploying end-user devices
• Strong troubleshooting skills with the ability to identify root causes and resolve recurring issues
• Experience working with external vendors and technology suppliers
• Excellent communication skills and confidence supporting users at all levels of an organisation
• A proactive, customer-focused approach with the ability to manage competing priorities
• A current driver's licence

How to apply

If you are well suited to this opportunity, we'd like to hear from you.

• You can apply by clicking on the link on the advert, or via the FourQuarters website directly. Please send your resume by clicking on "apply" button below.