JOIN US ON THE JOURNEY TO HELP BUILD THE WORLD USING APPLIED ROBOTICS AND AI!

Novarc Technologies is a full-stack robotics company helping to build the world using applied robotics and AI. Recognized as one of the fastest-growing companies in the Americas by the Financial Times for two consecutive years, we are at the epicenter of innovation and global expansion. Join our dynamic team as we extend our reach across four continents, blending pioneering welding technology with a profound global impact. It’s a captivating time to be part of our journey – here, you’ll do more than just work; you’ll be an integral part of a movement shaping the tech-driven future.
Novarc Technologies is seeking a meticulous, highly organized, and detail-oriented IT Support Analyst II to manage and oversee the company’s IT function.
Summary: The IT Support Analyst II is a critical member of our IT team, providing escalated technical support for desktop systems, network infrastructure, and server environments. This role serves as a primary point of escalation from the helpdesk, resolving complex technical issues and ensuring minimal disruption to business operations. Additionally, the IT Support Analyst II will be responsible for the administration and maintenance of our Google Workspace environment, ensuring optimal performance and security.
Employment Type: Full time, permanent

MINIMUM QUALIFICATIONS AND EXPERIENCE:

• Minimum of 3-5 years of experience in a desktop support or systems administration role.
• Bachelor’s degree in Information Technology or a related field, or equivalent experience.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency in troubleshooting hardware and software issues.
• Experience with basic network administration, including TCP/IP, DNS, and DHCP.
• Experience with basic server administration (Windows Server or Linux).
• Extensive experience with Google Workspace administration.

Excellent problem-solving and analytical skills.

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Network+, Server+, Google Workspace Administrator) are a plus.

WHY NOVARC:

• Growing Opportunities - We are in the process of maturing into a fast-growing medium-sized business.
• Great place to be - We have created a fun, adventurous, and open-minded environment where our teams are encouraged to bond and expose a little weirdness.
• Best People - Our team is made up of talented, intelligent, and hardworking people.
• Lots of Opportunities - We are constantly looking for stand-out talent internally to move into leadership positions.