By adopting the values of Style & Truth across the whole business – from recruitment to product – we safeguard the long term health of the brand and we create more than just fashion.

DESCRIPTION

Founded in 1970, Jigsaw was the first premium fashion brand on the high street. Since then, the company has expanded worldwide to work with the finest mills, cutting edge photographers, up-and-coming models and renowned architects. But the search for the best in the industry never stops. As our journey continues, we’re looking for passionate and talented people to learn about Style & Truth: a set of values that sets us apart from the rest of the high street, a belief that everyone should feel empowered to embrace their own style, be true to themselves, and not slavishly follow the fashion world. This means putting style before trends and truth before hype.
We are looking for a Junior IT Support Analyst to join our team in Richmond.

SKILLS, KNOWLEDGE AND EXPERIENCE

• Excellent communication skills
• Excellent client/customer facing skills
• Ability to adapt to changes in technology
• Effectively manages competing demands
• Excellent technical skills
• Strong problem solving skills
• Willingness to learn
• Microsoft 365
• Mac OS
• Windows
• Experience with Epos systems, desirable but not a requirement
• Experience in Retail IT desirable but not a requirement

JOB PURPOSE

To Provide front line technical support to end users on technical issues and problems.

KEY DUTIES AND RESPONSIBILITIES

• Provide first line support to all office staff, remote offices and home-workers.
• Respond, document and resolve support tickets in a timely manner.
• Assist all computer users in proper use and best working practices.
• Create new users, login profiles and permissions.
• Manage leavers process.
• Monitor status of tills, servers & networks liaising with IT Support team & 3rd party suppliers to resolve issues.
• Setup and test new equipment.
• Maintain, repair and manage disposal of existing equipment.
• Prepare and present ad hoc service reports.
• Assist in the preparation and management of effective standard operating procedures and train other members of staff accordingly.
• Assist in any other areas when necessary.