IT Support Analyst at Kinrise

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

First-line Support, Hardware Troubleshooting, Software Troubleshooting, Network Maintenance, IT Solutions Implementation, Communication Skills, Prioritisation Skills, Help Desk Management, Root Cause Analysis, Technical Diagnosis, LAN/WAN Support, VPN Support, System Monitoring, Asset Management, Azure Management, Office 365 Management

Industry

Food and Beverage Manufacturing

Description

Kinrise is a growing, privately owned powerhouse in Australian food manufacturing with some of Australia’s most loved and innovative brands. We describe ourselves as a ‘start up with scale’ and have a burning ambition to grow our business. Formed in 2018 the Kinrise portfolio covers Biscuits, Breakfast, Baking, Bakery, and Snackfood categories and has 40+ years making iconic Australian food, with a rich Australian heritage that’s grounded in family origins. This role provides first-line support to the employees, troubleshooting hardware and software issues, maintaining the network systems, and implementing IT solutions that enhance operational efficiency. This role requires good communications and prioritisation skills with the ability to work closely with the IT team as well as being independently driven. Help Desk Support: Monitoring and ensuring that the helpdesk is managed at an acceptable SLA’s. Focus on simplification and root cause analysis and remediation. Communicate through and with your team to ensure that customer expectations are met General IT Support: Provide first-level contact and convey resolutions to user issue. Troubleshoot, diagnose, and resolve technical hardware and software issues. Support and maintain network, desktops, laptops, printers, mobile devices, and other computing equipment. Assist with the setup and support of network systems, including LAN/WAN, WiFi, VPNs, and other networking equipment. Perform routine system monitoring, verifying the integrity and availability of hardware, server resources, systems, and key processes. Install, modify, and repair computer hardware and software, ensuring optimal workstation performance. Coordinate with vendors for the repair of equipment covered by warranties or service agreements. IT Infrastructure Support: Understanding the equipment on site, who it has been allocated to and the status of the equipment. Be a point of contact for the site in relation to Infrastructure projects and day to day issues. Support the Infrastructure Team Lead with any switch, router, or Wi-Fi changes. Participate in IT Infrastructure projects as instructed by the Infrastructure Team Lead. Responsible of the purchase of IT assets for the site and raising POs in the SAP system. IT Hardware Procurement and Management: Building new hardware in line with current standards. Responsible in the documentation and inventory management of IT assets for the site. Leveraging Azure and Office 365 Toolsets to manage assets and Kinrise team members. Factory Based Support: Support factory-based computers in line with our safety and quality policies. Support RF (Radio Frequency) Warehouse devices especially around connectivity, configuration, and procurement. Support Printing across the site both SSCC Label Printing as well as general printing, this will include working with the printer vendors and ensuring that we maintain a high level of availability. Support the engineering team with their network requirements ensuring that they remain in line with company standards Why Join Us? Kinrise is a fast paced, agile business that focuses on your talents and challenges you to perform at your best. An opportunity with us would mean: An opportunity to work with leading Australian-made brands and products An exciting role in a growing business with a great history and an ambitious growth agenda Supportive and collaborative team culture Kinrise is committed to creating an environment that welcomes all, celebrates our diversity in all its forms and fosters an environment of inclusion. We recognise that our unique differences are what sets us apart and how we succeed as a team. We are an equal opportunity employer. At Kinrise, it is not just about what we do and the great products we make, but how we work together. Kinrise is built on the foundation of five core values – we are driven, we are real, we care, we are proud and we are different. These values guide our decisions and how we behave every day. We strive to make a positive impact on each other, our communities and our consumers. We believe that how we achieve our results is as important as the results we achieve. As leaders in Australian food manufacturing, it is the living of our values that will build our reputation as a great place to work and a great Australian business with the consumer at the core.

Responsibilities

This role provides first-line support to employees, focusing on troubleshooting hardware and software issues, maintaining network systems, and implementing IT solutions to enhance operational efficiency. Key duties include managing the helpdesk to meet SLAs, resolving user issues, and supporting various computing equipment and network systems.