QUALIFICATIONS

Education:

• Post-secondary degree or diploma in Information Technology, Computer Science, Business, Communications or a related field preferred.

Experience:

• Minimum of two years of experience in IT support, customer service, or multimedia services.

Technical Skills:

• Proficiency in troubleshooting Windows and macOS systems.
• Experience with directory services and identity management tools.
• Knowledge of device management tools.
• Experience with classroom technology, A/V systems, and remote support tools.
• Ability to install, configure, and maintain software applications and hardware components.
• Familiarity with work request systems and IT service management best practices.

Soft Skills:

• Strong communication and problem-solving abilities.
• Ability to work in a fast-paced, client-oriented environment.
• Adaptability to evolving technology and institutional needs.
• Team-oriented mindset with a commitment to knowledge sharing and collaboration.

Benefits Information
Why Lakehead University?
Application Deadline:
Tuesday, September 9, 2025 - 11:59pm
Salary:
$59,762.25 - $69,697.63
Contact Information:
humanres@lakeheadu.ca
Reference Number:

• Technology Support and Maintenance
• Serve as the first point of contact for technology-related inquiries, providing timely and effective support for students, faculty, and staff.
• Troubleshoot and resolve hardware, software, and connectivity issues, ensuring minimal downtime for users.
• Perform remote and local software installations, system imaging, and hardware maintenance.
• Provide ongoing support for classroom and lab technology, ensuring a seamless teaching and learning experience.
• Monitor, maintain, and optimize audio/visual technology for lectures, special events, and university functions.
• Identify and escalate critical issues to appropriate teams for resolution. Client Engagement & Event Support
• Maintain regular communication with requestors and event coordinators to ensure IT service needs are met.
• Advise event organizers on best practices for technology use, including setup and equipment recommendations.
• Support streaming, video conferencing, and multimedia services for campus events. Administrative & Security Responsibilities
• Maintain accurate records of technology usage, reservations, and service requests.
• Report instances of vandalism, theft, or security risks to maintain a safe and efficient technology environment.
• Engage in the University’s Incident Response plan often as a first point of contact Professional Development & Collaboration
• Continuously engage in self-directed learning and professional development to stay current with emerging technologies.
• Collaborate with colleagues across IT support functions to ensure a seamless user experience.
• Contribute to process improvements and service enhancements within the Technology Services Centre.