Company Description
Join MACSEYE as an IT Support Analyst as we build our IT ecosystem from the ground up, focusing on core systems for Child Care Management, HR, and Finance, all while prioritising security and child safety. Embrace
Agile principles as we leverage cloud-based solutions and collaborate with external service providers to drive innovation and informed decision-making.

WHY MACSEYE?

Make a Real Impact: you’ll play a pivotal role in shaping the lives of children, supporting their development in a lively and supportive atmosphere.
Supportive Team Environment: you will collaborate with a passionate and friendly team dedicated to excellence in early childhood education.
Growth and Development: you have the opportunity to advance your career with ongoing professional development opportunities in a thriving field
Job Description

Reporting to the IT Services Manager, you will provide technical support to users by troubleshooting hardware and software issues, maintaining IT systems, and ensuring efficient technology operations, all while embracing a flexible approach in our start-up environment.

• Assist users with troubleshooting software, hardware, and network issues via phone, email, or chat, while logging incidents in the ITSM system for timely resolution
• Manage user accounts and permissions, resolve application issues, provide training, and maintain documentation outlining configurations and best practices
• Monitor system performance, implement security measures, maintain inventory of IT equipment and licenses, and contribute to proactive maintenance systems
• Conduct training sessions and develop materials while collaborating with IT team members on projects and liaising with vendors for support

Qualifications