NEOMO Health Group-Occupational Health
Position: IT Support Analyst
Department: Occupational Health
Employment Status: Part-Time-Entry level position
Salary: TBD based on experience
Location: Sudbury, ON
Closing Date: Posted until filled.
About Neomo Health Group:
Neomo Health Group is a healthcare innovation leader based in Northern Ontario, delivering integrated, patient-centered, and data-driven care across diverse disciplines. We are committed to clinical excellence, digital transformation, and technology that enhances care quality and efficiency. As our digital footprint grows, we’re looking for a tech-savvy and customer-focused Co-op Student to join our IT team.
A. **Purpose and Scope
As the IT Support Analyst Co-op Student, you will be the first point of contact for technical support within our organization. You’ll troubleshoot hardware, software, and network issues, provide hands-on support to staff, and assist with IT documentation. If you have a passion for automation or application development, you’ll also have the opportunity to contribute to internal Power Apps projects.

B. **Key Responsibilities:

• Provide Tier 1 technical support to staff via phone, email, or in-person
• Troubleshoot issues related to workstations, printers, network connectivity, Office 365, Teams, and internal systems
• Escalate complex issues to senior IT team members with proper documentation
• Set up new user accounts, configure workstations, and support onboarding tasks
• Create and maintain asset inventory and update documentation as needed
• Support security and compliance checks (e.g., password policies, updates)
• Participate in technology onboarding, upgrades, and rollout initiatives
• (Bonus) Assist with maintaining Power Apps solutions, building Power BI dashboard and Microsoft 365 development tasks if you have experience or interest
• (Bonus) Help test, document, or build low-code solutions for internal process improvements

C. **Qualifications

• Currently enrolled in a post-secondary co-op program in Computer Science, IT, Networking, or a related field
• Strong interest in IT service, end-user support, and troubleshooting
• Familiarity with Microsoft Azure and Microsoft 365 ecosystem (Teams, Outlook, OneDrive, SharePoint)
• Strong communication and problem-solving skills
• Basic understanding of Windows OS, networking, and mobile devices
• Organized and dependable, with strong attention to detail
• (Bonus) Experience or coursework in Power Platform (Power Apps, Power Automate, Power BI)
• (Bonus) Interest in low-code/no-code development or process automation

D. **Why Join us?

• Practical experience in IT support in a healthcare and professional services setting
• Exposure to enterprise tools and real-time troubleshooting
• Mentorship from experienced IT professionals
• Opportunities to explore IT development through Power Apps and automation projects
• A collaborative environment focused on innovation and service excellence

Job Types: Part-time, Fixed term contract
Pay: $18.00-$22.00 per hour

Benefits:

• On-site parking

Education:

• Secondary School (preferred)

Work Location: In perso

• Provide Tier 1 technical support to staff via phone, email, or in-person
• Troubleshoot issues related to workstations, printers, network connectivity, Office 365, Teams, and internal systems
• Escalate complex issues to senior IT team members with proper documentation
• Set up new user accounts, configure workstations, and support onboarding tasks
• Create and maintain asset inventory and update documentation as needed
• Support security and compliance checks (e.g., password policies, updates)
• Participate in technology onboarding, upgrades, and rollout initiatives
• (Bonus) Assist with maintaining Power Apps solutions, building Power BI dashboard and Microsoft 365 development tasks if you have experience or interest
• (Bonus) Help test, document, or build low-code solutions for internal process improvement