IT Support Analyst at NG Companies

Mead, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

29.0

Posted On

04 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Problem-Solving, Customer Service, Windows, MacOS, Networking, Microsoft 365, Help Desk, IT Security, Mobile Device Management, Documentation, Troubleshooting, User Account Management, IT Infrastructure, Updates, Patches

Industry

Construction

Description

Description Summary/Objective: The Junior IT Support Analyst provides first-line technical support to end users, ensures smooth day-to-day IT operations, and assists in maintaining our IT infrastructure. The ideal candidate will have a strong interest in technology, good problem-solving skills, excellent customer service, and the ability to learn and adapt quickly. Position Type/Expected: Hours of work: Part-time Essential Functions: Serve as the first point of contact for IT support requests via phone, email, or ticketing system. Diagnose and resolve basic hardware, software, and network issues. Perform physical hardware troubleshooting and minor repairs on desktops, laptops, printers, and other peripherals. Handle minor mobile device management (MDM) responsibilities, such as provisioning and configuring company computers and mobile devices. Escalate complex issues to senior IT staff or external vendors when necessary. Manage user accounts, including creation, modification, and deactivation. Assist in deploying and maintaining IT systems, updates, and patches. Maintain accurate documentation of support activities and solutions. Participate in special projects as needed. Requirements: 2–3 years of IT support experience, or equivalent technical training/education. Familiarity with Windows and MacOS operating systems. Basic understanding of networking concepts (IP addressing, DNS, DHCP). Strong customer service and communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Preferred Education & Experience: Experience with Microsoft 365 administration. Familiarity with help desk/ticketing systems. Basic understanding of IT security best practices. Salary $23.00 – $29.00 Benefits: Medical, Dental and Vision 401(k) matching PTO This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. In compliance with federal and state equal opportunity employment laws, NG Companies is an affirmative action/equal opportunity employer and does not discriminate in regard to race, color, national origin, religion, disability, age, or gender.

Responsibilities

The Junior IT Support Analyst provides first-line technical support to end users and ensures smooth day-to-day IT operations. Responsibilities include diagnosing and resolving hardware, software, and network issues, as well as managing user accounts and maintaining IT systems.