POSITION SUMMARY

The IT Support Analyst provides elevated technical support serving as a key point of contact for our senior executives, board members, and the owning family. The ideal candidate is a proactive problem solver with a strong foundation in systems and network administration, coupled with outstanding communication and interpersonal skills. This position requires a “jack-of-all-trades” mentality, the ability to handle a wide range of technical challenges, and the discretion to support high-level stakeholders with white glove service.
The IT Support Analyst demonstrates and adheres to the company values of safety, honesty, ownership, respect, and teamwork to ensure a successful partnership with customers and employees that result in OmniTRAX’s continued success.

REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES

• 5+ years of experience in an IT support role with progressively increasing responsibilities.
• Demonstrable experience providing technical support to executive-level staff with a high degree of professionalism and discretion.
• Strong working knowledge of Windows 10/11 and iOS environments.
• Working knowledge of networking principles (TCP/IP, DNS, DHCP, VPN).
• Experience with Active Directory and/or Azure Active Directory user and group management.
• Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues independently.
• Exceptional communication skills, with the ability to explain complex concepts to non-technical stakeholders.
• Proven ability to work in a ticketing system and adhere to documentation standards.
• Work in fast-paced, collaborative environment

PREFERRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications (e.g., MD-102: Endpoint Administrator).
• Experience with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, Jamf).
• Hands-on experience with configuring and supporting smart home or office IoT devices.
• Familiarity with cybersecurity best practices and endpoint security tools.

PHYSICAL REQUIREMENTS

Physical Requirements % of Work Time
Remain in a seated position 80%
Speak and hear clearly 100%
Lift office products and supplies, up to 20 lbs. 20%
Stoop, kneel, bend and reach 10%
Dexterity to write and manipulate keyboard and mouse 100

Please refer the Job description for details