• Your responsibilities will include:Providing Level 2 technical support across a range of customer environments
• Taking ownership of escalated incidents through to resolution
• Troubleshooting Microsoft 365, Windows, networking, cloud and infrastructure issues
• Supporting Microsoft 365 including Exchange Online, Teams, SharePoint and OneDrive
• Supporting Entra ID / Azure AD, Active Directory and user access
• Troubleshooting Windows desktop and endpoint issues
• Diagnosing LAN/WAN, Wi-Fi, VPN, DNS and DHCP issues
• Supporting endpoint security, MFA, email security and patch management
• Managing user onboarding, offboarding and device configuration
• Providing remote and occasional onsite customer support
• Escalating complex infrastructure, networking and security issues to senior engineers
• Maintaining accurate ticket notes and technical documentation
• Sharing knowledge and providing support to more junior members of the Service Desk team

What We’re Looking ForYou’ll ideally have previous experience in a 2nd Line / Level 2 Service Desk, IT Support or Managed Services position, with a good grounding across Microsoft technologies and general IT infrastructure.

• Experience across some of the following would be particularly useful:Microsoft 365 administration
• Exchange Online
• Microsoft Teams, SharePoint and OneDrive
• Entra ID / Azure Active Directory
• Active Directory and Group Policy
• Windows 10/11
• Microsoft Azure
• Intune / endpoint management
• LAN/WAN and Wi-Fi
• TCP/IP, DNS and DHCP
• VPN and remote access
• Firewalls and network security
• Endpoint protection and patch management
• Backup and recovery
• Remote monitoring and Service Desk tools

• Your responsibilities will include:Providing Level 2 technical support across a range of customer environments
• Taking ownership of escalated incidents through to resolution
• Troubleshooting Microsoft 365, Windows, networking, cloud and infrastructure issues
• Supporting Microsoft 365 including Exchange Online, Teams, SharePoint and OneDrive
• Supporting Entra ID / Azure AD, Active Directory and user access
• Troubleshooting Windows desktop and endpoint issues
• Diagnosing LAN/WAN, Wi-Fi, VPN, DNS and DHCP issues
• Supporting endpoint security, MFA, email security and patch management
• Managing user onboarding, offboarding and device configuration
• Providing remote and occasional onsite customer support
• Escalating complex infrastructure, networking and security issues to senior engineers
• Maintaining accurate ticket notes and technical documentation
• Sharing knowledge and providing support to more junior members of the Service Desk team

What We’re Looking ForYou’ll ideally have previous experience in a 2nd Line / Level 2 Service Desk, IT Support or Managed Services position, with a good grounding across Microsoft technologies and general IT infrastructure.

• Experience across some of the following would be particularly useful:Microsoft 365 administration
• Exchange Online
• Microsoft Teams, SharePoint and OneDrive
• Entra ID / Azure Active Directory
• Active Directory and Group Policy
• Windows 10/11
• Microsoft Azure
• Intune / endpoint management
• LAN/WAN and Wi-Fi
• TCP/IP, DNS and DHCP
• VPN and remote access
• Firewalls and network security
• Endpoint protection and patch management
• Backup and recovery
• Remote monitoring and Service Desk tools