About PFX™
We engineer leading fluid solutions that keep the world moving and we’re building a better future while we do it. As a vertically integrated global powerhouse, we operate 17 manufacturing facilities and 4 R&D centers across the world, delivering performance from lab to road in over 40 countries.
PFX Group™ brings together a family of trusted companies including Recochem, Prestone, Adam’s Polishes, Kost USA, Ultra Clear, POR and Auto-Chem, each with deep expertise, regional insight, and a shared commitment to engineering excellence.
From automotive and heavy-duty thermal management systems to household and industrial solutions, our products are built for performance, reliability, and a commitment to sustainability. Join us and be part of a team that’s redefining what’s possible in fluid technology.
Position Summary
We are seeking a proactive and detail-oriented IT Support Analyst with hands-on experience supporting ERP systems, particularly Microsoft Dynamics 365, and other key business platforms, including Fluence, Concur, and Dayforce. The ideal candidate will play a critical role in ensuring the smooth operation, maintenance, and user support of these systems, while also contributing to process improvements and system enhancements.

Key Responsibilities

• Provide second- and third-level support for ERP and business systems, including issue resolution, user assistance, and system troubleshooting.
• Serve as a liaison between business users and technical teams, translating business needs into technical solutions.
• Monitor system performance and ensure data integrity across platforms.
• Assist in system upgrades, patches, and configuration changes in collaboration with vendors and internal teams.
• Develop and maintain documentation, including user guides, FAQs, and support procedures.
• Support training initiatives for end users to promote system adoption and best practices.
• Participate in testing and validation of new features, integrations, and system updates.
• Collaborate with cross-functional teams to identify opportunities for process automation and optimization.

Required Qualifications

• 3+ years of experience in IT support or business systems analysis.
• Strong working knowledge of Microsoft Dynamics 365 (Finance & Operations or CRM).
• Experience supporting or administering Fluence, Concur, and Dayforce.
• Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow, Jira).
• Solid understanding of business processes in finance, HR, and operations.
• Excellent problem-solving, communication, and customer service skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience with system integrations, APIs, or middleware platforms.
• Knowledge of SQL, Power BI, or other reporting tools.
• Exposure to cloud-based environments and SaaS platforms.
• Bilingual (English/French) is an asset, especially for roles based in Canada.

• Provide second- and third-level support for ERP and business systems, including issue resolution, user assistance, and system troubleshooting.
• Serve as a liaison between business users and technical teams, translating business needs into technical solutions.
• Monitor system performance and ensure data integrity across platforms.
• Assist in system upgrades, patches, and configuration changes in collaboration with vendors and internal teams.
• Develop and maintain documentation, including user guides, FAQs, and support procedures.
• Support training initiatives for end users to promote system adoption and best practices.
• Participate in testing and validation of new features, integrations, and system updates.
• Collaborate with cross-functional teams to identify opportunities for process automation and optimization