ABOUT US:

At Regional Group, we’re not your typical real estate company – we’re innovators, leaders, and trailblazers with over six decades of experience shaping the real estate landscape in the National Capital Region. Today, we boast a $5+ billion pipeline of commercial, mixed-use, and residential projects in various stages of development in Ontario and Quebec. Additionally, our management portfolio includes over 2.9 million square feet of commercial space and 2,000 residential units. Through our homebuilding division, eQ Homes, we consistently create visionary, award-winning communities that lead the way in home innovation and sustainable living initiatives.
Are you tech-savvy and passionate about solving IT challenges? Join us at the Regional Group as an IT Support Analyst. Reporting to the Senior Director, IT Strategy and Enterprise Solutions, you’ll play a vital role in supporting business objectives and projects, aligning with our overall company vision. Apply now to be part of our dynamic team!

ABOUT THE ROLE:

As an IT Support Analyst, your primary responsibility is to provide efficient and effective technical support to the Regional Group and its affiliated companies. This entails assisting in achieving business objectives, ensuring project success, and aligning with the overall company vision through your expertise in IT support. With your critical thinking, professionalism, strong interpersonal, and exceptional organizational skills, you’ll play a pivotal role in our success.

KEY RESPONSIBILITIES:

General:

• Provide timely and friendly front-line IT support services to all Regional Group locations within the Ottawa region.
• Diagnose and troubleshoot hardware and software problems on desktops, laptops, and other devices.
• Utilize a centralized ticketing system to collect end-user incident reports, computer asset information, and other relevant data for the identification and resolution of IT-related problems.
• Collaborate with other IT Teams, vendors and consultants to address escalated support incidents.
• Contribute to the collection, recording, and upkeep of IT-related best practices, system configurations and diagrams, asset inventory, policies, and procedures.
• Maintain accurate documentation of IT systems, configurations, and user guides.Create knowledge base articles to facilitate efficient issue resolution.