IT Support Analyst at River Valley Foods

Syracuse, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

33.0

Posted On

05 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Troubleshooting, Active Directory, Group Policies, Microsoft 365, Networking Basics, Workstation Configuration, Communication Skills, Customer-Focused Mindset, Cybersecurity, Documentation, Server Administration, Network Management, Problem Solving, User Training, System Administration

Industry

Wholesale

Description

IT Support Analyst Location: Syracuse, NY (Firestone Dr Facility) Pay Range: $27–$33 per hour Schedule: Monday–Friday | 8:00am–4:30pm Company: River Valley Holdings Help Support a Growing, Multi-Site IT Environment River Valley Holdings is expanding, and we’re looking for an adaptable, service-focused IT Support Analyst to support end-users across multiple facilities in Syracuse. If you enjoy problem solving, supporting people, and improving systems, this role gives you the opportunity to make a meaningful impact in a fast-paced, growing organization. You’ll work hands-on with a mix of desktop support, server and network administration, Microsoft environments, and end-user engagement. This role is full-time, on-site and requires travel between our Syracuse-based locations. The IT Support Analyst reports to the Director of IT. What You’ll Do As the IT Support Analyst, you’ll help keep our technology running smoothly by: Supporting End-Users * Provide first-level support and troubleshoot devices, software, and access issues * Configure workstations, software deployments, user accounts, and access permissions * Train and assist users at all experience levels with patience and clarity Managing Desktop & System Administration * Install, configure, and update desktop applications, operating systems, and Microsoft tools * Manage Windows updates, Exchange administration, file shares, and access controls * Assist with documentation, ticketing systems, and ongoing improvement of support processes Contributing to Network & Server Reliability * Support both physical and virtual server environments including maintenance and backup processes * Assist with Active Directory administration and Group Policy changes * Troubleshoot wired and wireless network issues and support access point management Strengthening Cybersecurity & Compliance * Support and reinforce security standards, updates, and systems hardening * Create and maintain clear technical documentation and troubleshooting workflows * Participate in on-call support rotation as needed Why You’ll Love Working With Us * Hands-on variety — no day is the same * Growing environment with room to advance * Strong teamwork culture with leadership that supports learning and development * Ability to make a direct impact on system reliability, adoption, and user experience What We’re Looking For * Experience providing IT support for end-users in a business environment * Knowledge of Active Directory, Group Policies, Microsoft 365/Exchange, networking basics (TCP/IP, DNS, DHCP), and workstation configuration * Strong troubleshooting skills with the ability to research, diagnose, and resolve issues independently * Excellent communication skills and ability to explain technical concepts to nontechnical users * Positive attitude, resourcefulness, professionalism, and customer-focused mindset * Ability to stand, move equipment, and occasionally lift up to 50 lbs * Valid driver’s license with ability to travel between Syracuse sites Benefits * Full health, dental, and life insurance * Short- & long-term disability coverage * Vacation and personal paid time off * 401(k) with company match * Employee Purchase Program * Employee Assistance Program * Opportunities for career growth across a multi-site organization About Us River Valley Holdings is a family-owned food distribution company headquartered in Syracuse, NY. Our companies — River Valley Foods, Cavallaro Foods, and Garden Spot Foods — distribute specialty dry and frozen grocery items throughout the northeastern United States. We take pride in being a growing organization with a strong culture, supportive leadership, and a commitment to our employees. River Valley Holdings is an Equal Opportunity Employer (EOE). IND123

Responsibilities

The IT Support Analyst will provide first-level support to end-users, troubleshoot devices and software issues, and manage desktop and system administration tasks. Additionally, they will contribute to network and server reliability and strengthen cybersecurity measures.