IT Support Analyst at SGS

Perth Airport, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

70000.0

Posted On

19 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Level 2 IT Support, Technical Troubleshooting, Active Directory, Windows OS, ServiceNow, Network Troubleshooting, Hardware Installation, Software Configuration, Stakeholder Engagement, Incident Management, Mobile Device Support, Peripheral Troubleshooting

Industry

Professional Services

Description

Company DescriptionSGS Australia is a leading provider of Testing, Inspection, and Certification services, supporting multiple industries across the country with trusted expertise and technical excellence. Backed by SGS’s global legacy of over 140 years, we operate one of the largest networks of accredited laboratories and field facilities in Australia, with a network of more than 50 offices and laboratories and over 1,600 employees across Australia. We are accredited by NATA and ISO 9001, ensuring our services meet both Australian and international standards.Job DescriptionAre you a proactive IT professional who thrives on solving complex technical issues and delivering exceptional customer service? We are seeking a Level 2 IT Support Analyst to join our team based in the office (5 days a week) in Perth supporting a dynamic and fast-paced operational environment. We encourage applications from candidates currently based in Perth, WA. The salary is between $60-$70K.An It Support Analyst ensures a timely resolution of incidents and maintaining high service standards. You’ll work closely with global and regional IT teams, vendors, and stakeholders to deliver reliable IT services and support business-critical operations.Key responsibilities include However, not limited to: Provide Level 2 support for moderate complexity technical issues escalated from the Global Service Desk and end usersDeliver high-quality customer service to the Australia end-user communityEvaluate user needs, diagnose technical issues, and implement effective solutionsCoordinate with local, regional, and global IT teams and vendors to resolve incidentsTroubleshoot general end-user desktop IT issuesResolve IT peripheral issues (printers, cabling, conferencing systems, Wi-Fi, LAN connectivity, patching)Conduct site reviews and maintain documentationPerform hardware/software installation, imaging, and configuration (Windows OS and protocols)Manage Active Directory access and permissionsSupport vendor technologies and networking appliancesProvide support for mobile devicesTrack, monitor, and communicate progress of incidents using ServiceNowProvide urgent IT support to VIP staff and laboratory operations when requiredPrioritise and triage tickets based on severityContribute to IT projects and business initiativesQualificationsThe successful candidate will have: Proven experience in an IT support / support engineer roleStrong ability to troubleshoot and resolve technical issues both onsite and remotelyExperience supporting desktop environments, networks, and end-user technologiesExcellent communication and stakeholder engagement skillsAbility to work effectively in a fast-paced operational environmentStrong organisational skills with the ability to manage competing prioritiesWe encourage applications from candidates currently based in Perth, WA. The salary is between $60-$70K.Additional InformationWHY WORK FOR SGS?Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS. • As a company, we have embraced the shift to flexible work • Sustainability is embedded in our culture and the way we do business • Paid parental leave • Paid time for volunteering day and blood donations • Corporate health & wellbeing offers • Ongoing learning & development • Career development opportunities (Nationally and Globally) • SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashbackCOME TO WORK AND BE 100% YOU SGS Australia supports a diverse workforce, we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative, and forward-thinking workplace. SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples. Compensation: AUD 60 - AUD 70 - yearly

Responsibilities

Provide Level 2 technical support to resolve moderate complexity incidents for end-users and laboratory operations. Coordinate with global IT teams and vendors to maintain business-critical IT services and documentation.