OVERVIEW

We are looking for an IT Support Analyst to join our IT team in Chawston.

You will be responsible for the day-to-day maintenance, support, and smooth operation of all IT systems.

• Up to £30k doe
• Hybrid working
• Ability to support on multiple projects

WHAT YOU’LL BE DOING

Reporting into the IT Team Leader, you will provide support to end-users, maintain IT assets, and assist in IT projects and initiatives.

• Provide IT support, ensuring the maintenance and functionality of all company IT systems.
• Configure, deploy, and support IT hardware including iPads, iPhones, laptops, and other mobile devices.
• Set up and manage user accounts, permissions, and access controls in line with company policies.
• Support and maintain bespoke internal systems, ensuring efficient usage across departments.
• Provide training and guidance to staff on IT systems and software usage.
• Maintain and update the company Asset Register, ensuring accurate tracking of IT equipment and also equipment is correctly assigned to users and locations.
• Assist in IT security management, including account management, password security, and system updates.
• Support the IT team in implementing new technologies and system upgrades as required.
• Maintain and promote the company brand and core values in all interactions.

You will be responsible for the day-to-day maintenance, support, and smooth operation of all IT systems.

• Up to £30k doe
• Hybrid working
• Ability to support on multiple project

The role requires strong problem-solving skills, technical expertise, and the ability to work in a fast-paced environment while prioritising tasks effectively.

• Previous experience providing first line support
• Ability to diagnose and troubleshoot PC, network, and software issues both remotely and on-site.
• Strong knowledge of Windows operating systems (Windows 11 largely) and Microsoft Office 365.
• Experience with Azure Active Directory, Intune, and endpoint management.
• Knowledge of ticketing/helpdesk software such as Freshdesk.
• Strong communication skills (written and verbal) for effective support across all levels.
• Excellent time management and ability to prioritise workload efficiently.
• Ability to work independently and take initiative in problem-solving.
• Full UK driving license