COMPANY OVERVIEW

Founded in 2015, nChain initially focused purely on the research and development needed to
drive enterprise application of the nascent blockchain technology.
In 2019, bespoke solutions and commercial applications were offered to clients to serve their
data integrity needs.
Today, nChain offers a suite of commercial products and services, leveraged by our portfolio
of over 250 patent-pending or granted inventions.
The group’s technology platform Kensei provides seamless access to commercial blockchain
infrastructure and applications, reducing the need for organisations to undertake complex
development work or develop in-house blockchain expertise.
At nChain we believe that the world can trust in the data upon which it relies. Our purpose is
to mitigate reliance on unreliable data and to enable our customers to focus on generating
new value streams.
Visit www.nchain.com for more information.

WHAT WE LOOK FOR

We are looking for smart people who are able to work quickly with highly skilled peers. Our
team is small and distributed but very high functioning. We need people who can self-start
and solve problems on their own. They also need to collaborate with both internal and
community stakeholders, while being an active team member in all stages of the
development process as we work towards a shared vision. They need to participate in the
requirements review and give valuable feedback to the business.

A QUICK OVERVIEW (IT SUPPORT ANALYST)

We are looking for an enthusiastic individual with a passion for IT, for the role of the IT Desktop Support Analyst. Reporting to the Senior Support Analyst you will be a part of the IT Support team, providing technical support and ensuring the smooth running of all IT systems.
The IT support team is the central point of contact for all IT related request and problems, so the role will include interreacting with colleagues from across the business, you must be comfortable communicating technical issues to colleagues with a variety of backgrounds and technical knowledge.
You will be solving technical problems of different types, some easier than others and will need to figure out exactly what the problem is and come up with a plan for resolving the problem.
Our aim is that IT support request and problems are managed effectively and responded to in a timely, achieving customer satisfaction and continuous service delivery. While finding the balance in enforcing policies to promote data security and best practice.

QUALIFICATIONS AND REQUIREMENTS

• 3-4 years of previous experience as a help desk technician, computer technician, or IT support analyst.
• Good general level of education. A-levels or equivalent, with GCSE grades A-C or equivalent in English Language and Mathematics.
• Desired, degree or equivalent; Bachelor’s degree in computer science, information systems or related field preferred
• Desired, CompTIA A+, CompTIA Net+ certification or any other related IT professional certification
• Desired, knowledge and interest of bitcoin/blockchain
• Previous experience as a help desk technician, computer technician, or IT support analyst.

• To assist and manage staff’s IT request and problems through a Service Desk.
• Provide support in person to staff within the office.
• Provide telephone and email support to staff working remotely.
• Record and document problems and request into Service Desk.
• Set up new user’s accounts and close off accounts of leavers.
• Set up equipment for new users and visitors. Collect and reclaim equipment from leavers.
• Maintain and update Inventory
• Maintain, update, and create documentation for IT support team and staff.
• Keep systems up to date through regular managed updates.
• Monitor networking equipment and servers.
• Assist with Servers, LAN/WAN technologies, software, networks, virus protection and more.
• May occasionally lift and carry boxes of supplies and/or equipment.
• Taking an active role in staff training.
• Engage in training opportunities to further develop skills and knowledge in key areas.
• Maintain our high standards particularly regarding user communications and response times.
• Being part of a rota doing 1 week on-call out of hours and 1 week back shift (15.00-23.00) once every 6 weeks.