LaPrairie Group of Companies is seeking an IT Support Analyst (Tier 1) to join our IT team. As the first point of contact for technical support across the organization, you will be responsible for troubleshooting day-to-day technology issues, supporting our in-house business systems, and contributing to basic cybersecurity practices that help safeguard our systems and data. The ideal candidate will bring strong customer service skills, a willingness to learn, and the ambition to grow into broader IT and business systems responsibilities.
LaPrairie Group of Companies is a family-owned, diverse group of construction companies that have been in business for over 40 years in Western Canada. We are one of Canada’s largest independently owned mobile-crane companies, experts in oilfield trucking, heavy-hauling and picker truck services, specialists in proppant mining and production, and a major road construction and maintenance contractor.

QUALIFICATIONS & SKILLS:

• Degree, Diploma, or certificate inInformation Technology, Computer Science, or related field (or equivalent work experience).
• 1+ year of IT support/helpdesk experience preferred; strong recent grads will be considered.
• Familiarity with Windows 10/11, Microsoft 365, Active Directory, and helpdesk practices.
• Exposure to business applications (ERP, HR, CRM, or custom in-house systems) is an asset.
• Strong customer service orientation and interpersonal skills.
• Ability to learn new systems quickly and adapt to changing business needs.
• Strong problem solving skills.
• Solid documentation and communication skills.
• Organized and detail-oriented, with the ability to prioritize and re-prioritize multiple support requests as situations change.
  This role provides exposure to IT support, business systems, and cybersecurity fundamentals, offering a strong foundation for career growth. Successful candidates can advance into Tier 2 IT Support, Business Systems Specialist, or Cybersecurity Analyst roles depending on their strengths and interests.