At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We’re a team that dares to look at the world’s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
We are currently hiring an IT Support Analyst who will be responsible for providing IT support services and acting as a liaison between our key business partners and service delivery teams. This role involves maintaining overall IT performance within the manufacturing plant, driving continuous improvement, and managing service levels. This individual will work closely with the business to provide functional system solutions as well as manage service levels with IT partners.

• Provide onsite break/fix support for office and manufacturing environments, including PCs, multifunction printers, and barcode scanners.
• Perform ongoing operational responsibilities for defined solutions.
• Perform technical, administrative, and support work in the installation and operation of new and existing PC systems.
• Attend Gemba walks and promote Op Ex/Lean engagement, continuous improvement, and MDI integration.
• Execute defined client computing lifecycle processes.
• Assist with support and hands-on activities of network and server infrastructure.
• Troubleshoot and resolve user support issues in collaboration with other IT team members utilizing Major/Minor Incident Management tools and processes.
• Deploy emerging application technology solutions to physical locations and business users.
• Participate in and support project teams to improve IT and business operations.
• Provide user training when necessary.
• Support the IT strategy and maintain alignment with the business.
• Act as a primary liaison for major downtime and incident management/communications.
• Drive the adoption of standard work processes and application functionality.
• Manage minor IT projects and business analysis tasks.
• IT contact for the business regarding IT related information and project requests.
• Collaborate with the business to create requirements and process documentation; create design flows and narratives, assist developers with technical design; monitor / perform testing and implement process change.
• Support IT initiatives across multiple manufacturing sites as needed.
• Follow and promote defined ticket management procedures including the use of standard ticket management tools.
• Partnership between SBU and Enterprise Services initiatives.
• Manage and support OT asset administration in alignment with Cybersecurity strategy.