IT Support Analyst

at  University of the Arts London

The opportunity
Are you an enthusiastic IT Support Analyst looking to provide 2nd line support in a large enterprise environment?
The IT Support Analyst is an opportunity for an experienced IT support professional to work with colleagues across Digital & Technology, including on key projects such as deployments or installations.We are looking for a highly skilled and motivated individual to join our IT Support Services team.
With a can-do attitude, you’ll play a vital role in supporting users both remotely and desk-side, with most of your work being escalated from our IT Service Desk. You’ll support both staff and student computers, providing a quick response to standard day-to-day issues and requests, as well as engaging with projects.
You’ll be based at Chelsea College of Arts and occasional travel to Camberwell College of Arts and Wimbeldon College of Arts maybe required.
About you
This role will suit an experienced IT Support Analyst with previous experience in 2nd line support, who is looking to expand their skill set within a large and complex environment.
You shall hold –
A professional IT qualification / technical degree or relevant experience.
Experience of working across Windows and Mac environments, including deployment and configuration of operating systems, hardware maintenance and fault-finding using command line tools.
Experience supporting Active Directory, JAMF, Intune, DHCP, DNS and other networking technologies/basic network services.
Experience of working across an ITIL aligned environment.
Experience of desktop and mobile troubleshooting.
The successful candidate will possess excellent customer service skills, and will demonstrate a logical, analytical approach to problem solving, interpreting customer requests to resolve problems.
We are UAL
University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.
Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.
Our culture
We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.
Application process
We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.
We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.
Candidates are advised to submit applications early.
Vacancy Id: 11508
College / Service: Digital and Technology
Location: Camberwell, Chelsea and Wimbledon - London UK
Salary: £33,661 - £40,377 per annum
Contract: Permanent
Term: Full time – 35 hours per week
by: 13 February 2025 at 23:55
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