IT Support and Infrastructure Technician at OSR HOLDING COMPANY LLC

Sunnyvale, California, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

120000.0

Posted On

17 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Tier 1-2 Support, Windows, Linux, Docker, Hardware Troubleshooting, Systems Administration, Active Directory, Microsoft 365, Endpoint Provisioning, Network Troubleshooting, Server Hardware, Asset Inventory, Ticketing Systems, Patching, Security

Industry

Semiconductor Manufacturing

Description

About the role: The Onsite IT Support and Infrastructure Technician keeps day-to-day technology running smoothly, securely, and reliably. You’ll handle Tier 1–2 support, own onboarding and endpoint provisioning, help with systems administration, and contribute to infrastructure improvements. The right person is equally comfortable troubleshooting Windows and Linux issues, supporting Docker-based apps, and getting hands-on with real hardware, from end-user workstations to commercial servers and network gear. Work Location Requirement: This role is 100% onsite in Sunnyvale, CA, with the possibility of an occasional manager-approved flex WFH day. Candidates must already be local to the Silicon Valley area. Relocation is not provided for this role at this time. What you'll do: Provide Tier 1–2 support for hardware, software, and network issues (Windows and Linux). Onboard new hires: set up accounts and access, provision laptops/desktops and peripherals, confirm everything works on day one, and walk users through the basics. Manage identity and access tasks in Active Directory and Microsoft 365 (accounts, groups, permissions, MFA and related access controls). Deploy and maintain endpoints: imaging, installs, patching, endpoint security, monitoring, printers, and peripherals. Support Docker containers in support/test environments and help troubleshoot common issues with developers or infrastructure teams. Handle common network troubleshooting (DNS, DHCP, Wi-Fi, switching basics, physical layer checks). Keep systems healthy: assist with updates, backups, service checks, and basic performance troubleshooting on Windows Server and Linux. Maintain strong ticket hygiene: respond promptly, document clearly, and follow through to closure. Support collaboration tools (Teams, Zoom) and office tech (conference rooms, VoIP basics). Assist with rollouts and upgrades (endpoint refreshes, tool deployments, server/network hardware swaps). Stay reliably onsite to support users and hands-on work as needed. Physical Infrastructure and Hardware Build, upgrade, and repair workstations (RAM, storage, thermals, power, BIOS/firmware). Help deploy and maintain server hardware (rack/stack, cabling, labeling, RAID/HBA basics, iDRAC/iLO/BMC, part replacements/RMAs). Install and support network equipment (switches, APs, firewalls), including basic port/VLAN work and link troubleshooting. Keep asset inventory accurate and maintain simple build standards and baselines. Qualifications: 2–5 years in IT support/help desk with some sysadmin exposure. Confident troubleshooting Windows and Linux in real-world environments. Comfortable with Microsoft 365 and Windows Server fundamentals; understands DNS/DHCP/TCP/IP basics. Familiar with Docker and container basics in a support or testing context. Proven experience onboarding users and provisioning equipment (accounts, access, hardware setup). Hands-on hardware experience: building/repairing PCs and working with commercial server/network gear. Experience with a ticketing/ITSM tool (ServiceNow, Jira Service Management, Zendesk, etc.). Certifications are a plus (A+, Network+, Security+, Modern Desktop, CCNA, ITIL). A degree is nice to have, but not required. What success looks like: Users get fast, friendly help, and tickets close cleanly with solid notes. New hires are ready on day one (accounts, access, hardware, and orientation handled). Endpoints stay patched, protected, and reliable. Hardware issues get diagnosed quickly and fixed the right way. You’re a steady, onsite presence who improves the environment while keeping things running. Compensation Range: $90,000–$120,000 per year (California). This range represents the anticipated base pay for this role; the final offer may vary based on qualifications, experience, and location. Benefits: Medical, Dental, & Vision - 100% covered premiums Equity - Stock Options 401(k) match WFH Hardware Bolt is committed to building a diverse and inclusive environment in which we recognize and value each other’s differences as well as fostering a culture that promotes its core values: Professionalism, Integrity, and Respect. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran.

Responsibilities

The technician will provide Tier 1-2 support for hardware, software, and network issues across Windows and Linux environments, while also owning the onboarding process for new hires, including account setup and endpoint provisioning. Responsibilities extend to systems administration tasks like managing Active Directory/M365 and hands-on support for physical infrastructure, including servers and network gear.