IT Support and Systems Specialist at Sage Infusion

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Systems Management, Field Deployment, Unified Communications, Hardware Troubleshooting, Software Troubleshooting, RingCentral, Network Administration, Endpoint Management, Cloud Services, Help Desk Support, Zoho, Zapier, Formstack, Google Workspace, IT Documentation

Industry

Hospitals and Health Care

Description

Description Founded in 2019, Sage Infusion is a rapidly growing ambulatory infusion center committed to delivering innovative and exceptional patient care throughout Florida. We are looking for a driven IT Support and Systems Specialist to support and elevate our brand through creative content and strategic. Our mission is to deliver innovative, exceptional, and equitable patient care that endures—and every role at Sage plays a vital part in bringing that mission to life. The IT Support & Systems Specialist will manage various IT infrastructure, field deployment, unified communications, and day-to-day IT operations responsibilities to ensure smooth and consistent technology operations across all Sage Infusion locations. This position reports to the Senior Systems & Facilities Manager and works closely with department heads and site leadership to support employee onboarding, maintain communication systems, and serve as a key point of contact for troubleshooting hardware, software, and business communication platforms. This is a hybrid role; candidates must reside in the state of Florida, with preference given to those in the Tampa or St. Petersburg area. New Site Setup & Deployment Travel to company locations to perform initial IT setup, including workstation configuration, network equipment installation, and peripheral deployment Coordinate with intake managers and leadership to ensure IT readiness ahead of go-live dates Document site configurations, inventory, and setup procedures for each location New Hire Onboarding & Equipment Setup Coordinate and execute IT onboarding processes for new employees Prepare, configure, and deploy laptops, monitors, desktops, and other IT-related equipment Manage user account creation including email, system access, and permissions Maintain accurate inventory of IT assets and equipment to ensure first-day productivity RingCentral & Communications Systems Serve as the internal subject matter expert for the RingCentral platform Manage user provisioning, call routing, ring groups, and system configurations Troubleshoot call quality, voicemail, routing, and device-related issues Act as the primary liaison with RingCentral support and escalate to vendors as needed Train end users and staff on RingCentral and other communication platform features and best practices IT Infrastructure Support Maintain working knowledge of corporate IT infrastructure including networking (LAN/WAN, Wi-Fi), servers, endpoint devices, and cloud services Assist with the administration and monitoring of systems to ensure uptime and performance Collaborate with Leaderships and vendors on infrastructure projects and escalations End-User & Help Desk Support Serve as Tier 1/Tier 2 support for hardware, software, and network issues across the organization Diagnose and resolve problems related to laptops, mobile devices, printers, and applications Monitor and respond to help desk tickets in a timely manner; document incidents, solutions, and processes Escalate complex issues to external vendors as needed Create and maintain knowledge base articles and user-facing how-to guides IT Operations & Coordination Assist in maintaining IT documentation, policies, and procedures Coordinate with departments to support technology needs and participate in IT projects such as system upgrades, migrations, and rollouts Support platforms including Zoho, Zapier, Formstack, Google Workspace and other business tools as needed Requirements 3–5 years of experience in an IT support, coordination, or systems role Associate or Bachelor's degree in Information Technology or a related field preferred Strong knowledge of Windows environment Experience with user account management via Google Workspace Experience with RingCentral, Zoho, Zapier, Formstack Strong troubleshooting, problem-solving, and customer service skills Customer-focused mindset with a proactive approach to problem-solving Adaptability in a fast-paced, multi-location environment Work Conditions Travel required — estimated 20–30% depending on business needs and location deployments Some after-hours or weekend work may be required during site go-lives or critical system maintenance Remote work when not traveling or on-site Background Screening Requirement: This position requires background screening through the Care Provider Background Screening Clearinghouse. For more information, visit: https://info.flclearinghouse.com

Responsibilities

The specialist will manage IT infrastructure, handle field deployment across various locations, and oversee day-to-day IT operations, including new site setup and employee onboarding. Key duties involve serving as the subject matter expert for RingCentral and providing Tier 1/Tier 2 support for hardware, software, and network issues.